IT Support Engineer Rosyth, UK due on 10/30/2026

PARETO SECURITIES AS; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Mowi is seeking an IT Support Engineer to provide 1st/2nd line support across its office, warehouse and factory environments. You will work with production, engineering, logistics and global IT teams to keep systems running smoothly.

The role covers Windows 10/11, Microsoft 365, AD/Entra ID, Intune and network troubleshooting, with a focus on shop-floor technology and ERP systems. On-site work is required at Rosyth, UK.

Qualifications

• Provide 1st/2nd line IT support across office, warehouse and factory environments.
• Support Microsoft 365, Active Directory, Entra ID and Intune‑managed devices.
• Maintain and troubleshoot factory technology—printers, scanners, barcode devices and shop-floor systems.
• Troubleshoot Windows Server, file/print services, networking and backups.

Responsibilities

• Install, configure and support desktops, laptops, mobiles and peripherals.
• Manage user accounts, access and IT assets throughout lifecycle.
• Record incidents, requests and changes using the ticketing system.
• Participate in site upgrade projects with global IT teams.
• Provide day-to-day support for ERP and warehouse systems.

Skills

1st/2nd line support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Azure

Intune

TCP/IP networking

ITIL

ServiceNow

Zebra printers

Handheld scanners

Tools

Zebra printers

Industrial label printers

Job description

We're looking for an IT Support Engineer to keep our people, our production lines and our systems running. You'll provide 1st and 2nd line IT support across our office, warehouse and factory environments, working closely with production, engineering, logistics, quality assurance, warehouse operations and our global IT teams. It's a hands-on role for someone who's as comfortable fixing a laptop as they are troubleshooting a label printer on the shop floor.

Responsibilities:

• Provide 1st/2nd line support for hardware, software, network and user incidents; install, configure and support desktops, laptops, mobiles and peripherals
• Support Microsoft 365, Active Directory, Entra ID and Intune‑managed devices, and manage user accounts, access and IT assets through their lifecycle
• Maintain and troubleshoot factory technology — industrial label printers, handheld scanners, barcode devices, production workstations and shop‑floor systems — minimising downtime for the business
• Support wireless network infrastructure, coordinate with equipment suppliers when specialist help is needed, and take part in root‑cause analysis after operational incidents
• Help maintain local infrastructure (Windows Servers, file/print services, network switching, backups) and support site upgrade projects alongside global IT
• Provide day‑to‑day support for business and manufacturing applications, including ERP and warehouse systems, and manage related access requests
• Record and manage incidents, requests and changes through our ticketing system, and keep technical documentation up to date
• Experience in a 1st/2nd line IT support or infrastructure support role.
• Good knowledge of Microsoft Windows 10/11, Microsoft 365, Active Directory, Entra ID & Azure (and/or AWS), Intune and TCP/IP networking.
• Experience troubleshooting hardware and software issues.
• Excellent communication and customer‑service skills, with strong analytical and problem‑solving ability.
• Comfortable prioritising a varied workload across multiple sites and teams.
• Full UK driving licence.
• ITIL and ServiceNow experience
• Experience supporting manufacturing, logistics or industrial environments
• Familiarity with Zebra or industrial label printers, handheld scanning devices, warehouse mobility solutions or industrial weighing systems
• Knowledge of Windows Server, virtualisation platforms, network switching/VLANs or wireless site surveys

We are looking for someone who is Positive and proactive, with a strong sense of ownership and attention to detail. You stay calm under pressure during business‑critical incidents, enjoy solving problems independently or as part of a team, and are open to the occasional out‑of‑hours call when production needs it.

Please note that the role is onsite.

Mowi is the world’s leading seafood company and the largest producer of Atlantic salmon. As the first global seafood company with an end‑to‑end supply chain, Mowi brings supreme quality salmon and other seafood products to consumers around the world. Mowi is also ranked the most sustainable animal protein producer in the world by Coller FAIRR. With headquarters in Bergen, Norway, Mowi employs 11,600 people in 26 countries worldwide, and is listed on the Oslo Stock Exchange with a market capitalisation of EUR 9 billion and total assets of EUR 8.2 billion.