IT Support Engineer – Laboratory & Infrastructure

Avatrial Ltd; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Equity participation

Key on-site IT engineer

Job summary

Avatrial Ltd seeks an IT Support Engineer to back the office, laboratory and infrastructure on site. You will manage Windows endpoints, Microsoft 365, networking and physical infrastructure, while ensuring laboratory systems stay connected and secure.

You will collaborate with the Head of IT and vendors as needed. The role emphasizes hands-on problem solving, ownership and proactive maintenance across LabWare LIMS, AWS workflows and scientific instruments.

Qualifications

• 3+ years of hands-on IT support experience, on-site second-line or similar role.
• Troubleshooting Windows endpoints, Microsoft 365 and networking.
• Experience supporting laboratory or scientific equipment; familiarity with LIMS/ELN platforms.
• Experience or strong interest in AWS, PowerShell or Python; firewall administration and security practices.

Responsibilities

• Provide hands-on IT support across office, laboratory and infrastructure.
• Maintain network, servers, devices and secure connectivity.
• Support planned LabWare LIMS environment and AWS-connected data workflows.
• Own issue investigation, fix, and communications with teams.

Skills

Windows troubleshooting

Microsoft 365

Networking

Laboratory equipment support

LIMS/ELN experience

AWS

PowerShell

Python

Firewall administration

Cybersecurity

Tools

LabWare LIMS

AWS

PowerShell

Python

Intune

Windows 365

Job description

About the role

Avatrial exists to save the lives of patients with cancer by accelerating the global mission towards superior, personalised treatments. We are building a unique end-to-end cancer drug discovery platform that combines access to high-quality human tissue samples, full-stack multi-omic data generation, artificial intelligence and machine learning, and rapid experimental validation to identify and develop better cancer therapies, faster.

As we grow, we are looking for an IT Support Engineer – Laboratory & Infrastructure to join us on site. You will support technology across the office, the laboratory and the infrastructure that connects them. That covers supporting our people and their devices, running the network and server room, and keeping laboratory systems and scientific instruments working and securely connected. You will work directly with our Head of IT.

You’ll work hands-on across Microsoft 365 and Intune, laboratory instrument PCs, networking and physical infrastructure, our planned LabWare LIMS environment and AWS-connected scientific data workflows.

We care more about how you think than what certificates and degrees you hold. We want someone who doesn't wait to be told something is broken. If an instrument's data transfer fails, we want you to notice, investigate, check the infrastructure, bring in the vendor if needed, fix it, and then tell us what failed.

If that sounds like how you already work, we'd like to hear from you.

What we're looking for

The successful candidate will ideally have at least 3+ years of hands-on IT support experience, particularly in an on-site second-line or similar role.

They will be comfortable troubleshooting Windows endpoints, Microsoft 365 and networking, and be willing to work physically with network equipment, cabling and hardware when needed.They'll need a working understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, switching and Wi-Fi, together with sensible security practices around MFA, patching, privileged access and sensitive data. The ideal candidate will have experience e xperience supporting laboratory or scientific equipment, as well as experience with LIMS/ELN platforms, AWS, PowerShell/Python, firewall administration, regulated environments or cybersecurity is advantageous.

Formal qualifications and certifications are welcome but practical experience, judgement and troubleshooting ability matter more to us.

This is a hands-on role for somebody who enjoys understanding why things work, finding out why they don't, and taking ownership of getting them working again.

What We Offer

• Competitive salary and benefits package
• Equity participation
• The opportunity to become the key on-site IT engineer within a rapidly growing biotechnology company
• Exposure to technology spanning corporate IT, laboratory instrumentation, networking, storage, cloud infrastructure and scientific systems
• The opportunity to develop hands-on experience with LabWare LIMS and AWS
• Significant autonomy and ownership over the day-to-day technology environment
• A collaborative environment working directly with scientists, data scientists, vendors and company leadership
• Professional development as the company's IT environment grows

Please note that applications will only be accepted directly from candidates. We are not engaging recruitment agencies, head-hunters or third-party recruiters for this position.