IT Support Engineer — Frontline Tech & Network Specialist

JS Legal Recruitment Limited

Essex

On-site

GBP 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

22 days annual leave + Bank Holidays

Qualifications

Minimum 2 years in an IT Support Engineer role with user and system support experience.
Excellent communication and customer support skills.
Ability to self-manage time and prioritise support tickets based on type and severity of reported incident.
Windows Server and Desktop operating systems.
Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server.
Experience with IP Telephony Systems.
Maintenance of Routers and Firewalls
You will be a team player
Hours Monday to Friday 9am – 5.30 pm
22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure

Responsibilities

Provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals
Log support calls and document their outcome to facilitate the resolution of common queries
Troubleshooting and resolving network connectivity issues
Managing VOIP and digital phone systems
Assisting with the maintenance and distribution of software packages, manual and automated
To redirect or expedite support requests to external IT Consultants if required
To install and configure operating systems to the standards agreed with the external IT consultants
To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
Setup and management of Android/IOS Mobile phones and their contracts

Skills

Communication skills

Customer support

Time management

Team player

Windows OS

Tools

Office 365 management

SQL Server

IP Telephony

Routers & Firewalls

Windows Server

Job description

JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands – on, front line, support to users of varying skill sets and experience. If you’re an IT Support Engineer looking for a new career opportunity, we would like to hear from you.

Experience

To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals
Log support calls and document their outcome to facilitate the resolution of common queries
Troubleshooting and resolving network connectivity issues
Managing VOIP and digital phone systems
Assisting with the maintenance and distribution of software packages, manual and automated
To redirect or expedite support requests to external IT Consultants if required
To install and configure operating systems to the standards agreed with the external IT consultants
To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
Setup and management of Android/IOS Mobile phones and their contracts

Skills Required

Minimum 2 years in an IT Support Engineer role with extensive user and system support experience
Excellent communication and customer support skills
Ability to self- manage time and prioritise support tickets based on type and severity of reported incident
Window Server and Desktop operating systems
Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server
Experience with IP Telephony Systems
Maintenance of Routers and FirewallsYou will be a team player
Hours Monday to Friday 9am – 5.30 pm
22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure