IT Support Engineer (Europe)

Synergy Flavors; High Wycombe; On-site; GBP 30,000 - 45,000; Full time

Job summary

Synergy Flavours, a division of the Carbery Group, seeks an IT Support Engineer to strengthen reliability, performance, and security across European sites. You will provide 1st/2nd line support, troubleshoot complex issues, and partner with business stakeholders to deliver effective technical solutions.

Based in the UK and Ireland with occasional travel to Italy, you will support Windows, Microsoft 365, Azure AD, AD, and Intune, ensuring a smooth user experience for colleagues across offices and

Qualifications

• Minimum 3 years’ experience in IT Support or similar role.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and device management tools.
• Experience in a structured Service Desk environment with ticket management.

Responsibilities

• Provide 1st and 2nd line IT support across multiple European sites.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install and support laptops, desktops, mobile devices, printers and IT equipment.
• Support Windows environments, Microsoft 365, Azure AD, Active Directory, and Intune.
• Manage user onboarding/offboarding and access control.
• Provide first-line support for ERP, warehouse systems and business apps.
• Communicate clearly with users and stakeholders about issues and solutions.
• Contribute to IT upgrades, deployments and security initiatives.
• Travel occasionally to UK, Ireland and Italy for colleague support.

Skills

Windows OS

Microsoft 365

Azure AD

Active Directory

Intune

Service Desk

User support

Stakeholder communication

Problem solving

Organisational skills

Tools

Intune

Azure AD

Active Directory

Job description

Company OverviewSynergy Flavours, a division of the Carbery Group, is a global leader in flavourings, extracts, and essences. With locations in 8 countries and customers in over 50 countries, we combine innovation, sensory science, and application expertise to deliver high-quality taste solutions across the food and beverage industry. Guided by our purpose of enriching lives, we help our customers meet evolving consumer needs, whether through sugar reduction, clean label innovation, or enhanced nutritional profiles, while fostering sustainability and collaboration.

Your Role in Synergy’s Success

The IT Support Engineer plays an important role in ensuring the reliability, performance, and security of Synergy’s IT environment across our European sites. This is a hands‑on role where you will support colleagues across office, production, and operational environments, helping teams stay connected, productive, and supported by technology. Working as part of a collaborative global Digital & IT team, you will provide both 1st and 2nd line technical support, troubleshoot complex issues, and ensure our systems, devices, and applications run smoothly. Beyond resolving technical challenges, you will act as a trusted partner to the business, engaging with stakeholders, understanding their needs, and delivering solutions that improve the overall user experience.

How You Will Contribute

• Provide 1st and 2nd line IT support to colleagues across multiple European sites, ensuring timely and effective resolution of incidents and service requests.
• Diagnose and resolve issues relating to hardware, software, operating systems, business applications, and network connectivity.
• Install, configure, and support laptops, desktops, mobile devices, printers, and other IT equipment used across the business.
• Support and maintain key platforms including Windows environments, Microsoft 365, Azure AD, Active Directory, and Intune.
• Manage user onboarding and offboarding processes, including account setup, access control, and permissions.
• Provide first‑line support for ERP, warehouse systems, and other business applications, ensuring minimal disruption to operational teams.
• Build strong relationships with users and stakeholders, communicating clearly and proactively to keep them informed on issues and solutions.
• Contribute to IT upgrades, deployments, and improvement initiatives, supporting the evolution of our digital environment.
• Promote and support cybersecurity best practices, device compliance, and system updates across the organisation.
• Travel occasionally to support colleagues across our European locations, including the UK, Ireland, and Italy.

Key Ingredients for Success

• Minimum 3 years’ experience in IT Support or a similar technical role, providing hands‑on technical support in a professional environment.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and device management tools such as Intune.
• Experience working within a structured Service Desk environment, managing support tickets and prioritising incidents effectively.
• Hands‑ons experience installing, configuring, and troubleshooting IT hardware, user devices, and peripherals.
• Strong communication and interpersonal skills, with the ability to confidently engage with users and stakeholders at all levels of the organisation.
• A proactive and solutions‑focused mindset, with the initiative to investigate issues, solve problems, and identify opportunities for improvement.
• A positive, professional attitude and a genuine passion for delivering excellent user support and customer service.
• Strong organisational skills with the ability to prioritise workload, manage multiple requests, and work independently when required.

Our commitment to our People

We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.

We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.

Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.