IT Support Engineer – End User Support

Element Materials Technology; Enfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic IT Operations Team as an IT Support Engineer - Level 2, where you'll provide essential 2nd line support and contribute to exciting IT projects. This role involves maintaining and upgrading systems, ensuring seamless operations for colleagues across the Americas. You'll leverage your technical expertise in Windows, Office, and Networking while collaborating in a supportive environment that values teamwork and personal growth. With a strong focus on customer service and documentation, you'll play a key role in enhancing system performance and reliability. If you're ready to make a significant impact in a rapidly growing company, this opportunity is for you!

Qualifications

• 3+ years of experience in server/desktop support.
• Strong knowledge of Windows Server and Active Directory.
• Excellent customer service skills and teamwork.

Responsibilities

• Provide 2nd line IT support for Windows OS and Microsoft Office.
• Administer Microsoft Active Directory and perform system upgrades.
• Participate in incident and change management using ITIL best practices.

Skills

Windows OS

Networking

Microsoft Office

Office 365

Customer Service

Documentation

Backup and System Security

Teamwork

Education

Computer related Degree

Microsoft Certification

Tools

Microsoft Active Directory

Windows Server 2008

Windows Server 2012

Windows Server 2016

ServiceNow

MDM (Mobile Iron / Intune)

MS Teams

Ring Central

Job description

Overview

Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This position is onsite 5 days a week.

Responsibilities

• 2nd line IT support – Windows OS, Skype, Microsoft Office, DCRM
• Administration of Microsoft AD, ADAXES
• Mobile Phone configuration and support using MDM (Mobile Iron / Intune)
• Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
• General PC / Server administration and maintenance including fault diagnostics and performance improvements
• New implementations, migrations, and upgrades
• Regional escalation point of contact for IT teams with smart-hands infrastructure support

Skills / Qualifications

• Computer related Degree, Microsoft Certification, or equivalent work experience
• Minimum of 3 years experience with server/desktop support
• Significant server / desktop support experience
• Excellent customer service skills and ability to work on own initiative
• Understands the importance of documentation and on-time delivery
• Sound backup and system security practices
• Experience leading rollouts, migrations, and system upgrades
• Very teamwork oriented
• Must be a US citizen to work with ITAR controlled areas and data
• National travel required up to approximately 25%

Required experience with the following:

• Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS
• Microsoft Active Directory
• Microsoft Windows 10, 7 and XP
• MS Teams, Ring Central

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.