IT Support Engineer: End-to-End Fleet Tech Lead

Fireworks AI; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Fireworks AI is hiring an IT Support Engineer to own the employee technology experience end to end, from day-one device readiness to full asset lifecycle. You will resolve macOS and Windows issues and build self-service runbooks to reduce repeat tickets.

You will mentor junior staff, support MDM platforms, and ensure security-compliant endpoint management across a globally distributed workforce in multiple time zones.

Job description

Fireworks AI is hiring an IT Support Engineer to own the employee technology experience end to end, from day-one device readiness to full asset lifecycle. You will resolve macOS and Windows issues and build self-service runbooks to reduce repeat tickets.

You will mentor junior staff, support MDM platforms, and ensure security-compliant endpoint management across a globally distributed workforce in multiple time zones.