IT Support Engineer EMEA

Wyndham Hotels and Resorts, Inc.; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Wyndham Hotels & Resorts is now seeking an IT Support Engineer EMEA to join our team in London, UK.

Job Summary

The IT Support Engineer EMEA will be responsible for providing basic and advanced technical support to our corporate and remote locations for computers, peripherals and applications within the EMEA division. They will also interact with other cross functional teams with the maintenance and testing of infrastructure components to include but not limited to servers, network equipment and PBX systems, and procurement of end user hardware and software. They will report to the Manager, International Desktop Services, who will act as a mentor to them, as and when required.

This is a front line IT role working across an international environment. Coupled with technical support, an important element of the role is to be a customer service point of contact for the Service Desk, liaising with users, with an emphasis on excellent customer service to instill confidence and build a positive relationship with all levels of users.

This is a hybrid role, where the jobholder will be sharing their time between our corporate office in Hammersmith and their home office.

Responsibilities

• Provide basic and advanced desk side and remote support to our local and remote team members while resolving all incidents within identified service levels.
• Perform in-depth troubleshooting and performance testing of desktop issues related to hardware, peripherals, applications, and overall system performance.
• Build and prepare hardware for new hires' onboarding.
• Manage hardware asset retention for off-boarding of users.
• Collaborate with the US technical teams for escalations or fault resolution.
• Provide AV support for conferences and town halls.
• Any other duties or projects assigned. Light travel may be required to meet the needs of the business and/or training opportunities.

Requirements

• Tertiary education in Computer Science or Information Technology related field of study.
• Minimum 1-2 years of relevant experience in IT.
• Experience in replacing/installing hardware/software on PCs locally and remotely.
• Experience in Windows Server and Active Directory.
• Experience in Helpdesk Ticketing System (e.g., Zendesk, ServiceNow, JIRA, Assyst).
• Experience in troubleshooting advanced network, applications and printing problems related to PC performance.
• Proficient with Microsoft Apps with experience in supporting Microsoft PC Operating Systems, Microsoft Office, Mac OS X and iOS.
• Knowledge of current information technology and security trends.
• HDI Desktop Support Technician (HDI-DST) is a plus.
• Outstanding analytical, problem solving, and critical thinking skills.
• Team player with strong communication and interpersonal skills.
• Strong organizational skills and able to prioritize tasks.
• Proactive and independent in managing potential issues.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time