IT Support Engineer (Chinese Speaking)

Eeze; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

26 days paid holiday

Pension benefits

Private Medical Insurance

Team Building activities

Job summary

A technology company in Greater London is seeking an IT Support Engineer who speaks Chinese. This full-time role involves providing expert support on IT incidents to end users and collaborating with various teams to ensure systems' uptime. Ideal candidates hold a BS degree in IT or Computer Science, possess at least five years of experience in technical support, and are familiar with Windows Server and VMware. The company offers a dynamic work environment, 26 days of paid holiday, and various employee benefits.

Qualifications

• At least five years of hands-on technical support experience.
• Knowledge in enterprise ethernet, VLANs, routing, switching, and IP addressing is a plus.

Responsibilities

• Providing support to end users for IT incidents.
• Developing and maintaining information architectures.
• Providing hardware and software support to end users.

Skills

Technical support in Windows Server

Experience with VMware

Support for VPN and remote desktop

Familiar with Microsoft Active Directory

Knowledge of Office 365

Knowledge of Azure

Education

BS degree in Information Technology or Computer Science

Tools

FortiGate

SonicWall

Firepower

Job description

Eeze, Hammersmith, England, United Kingdom

IT Support Engineer (Chinese Speaking)

• Providing support to end users for IT incidents
• Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
• Providing hardware and software support and solutions to end users on desktop and laptop problems
• Providing support on all corporate platforms/applications during establishment and to end users after online
• Ensuring uptime of all desktop systems in line with any SLAs
• Providing regular progress reports to management
• Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner
• Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
• Keeping asset management systems up to date at all times
• Providing network infrastructure and security establishment at corporate level/ in new working site

Qualifications

• BS degree in Information Technology, Computer Science or equivalent
• At least five years hands‑on technical support experience in Windows Server and VMware environment
• Candidates with less experience may consider the IT Officer position.
• Hands‑on experience in supporting VPN and remote desktop user in a corporate network environment
• Familiar with Microsoft Active Directory and Exchange
• Knowledge of Office 365, Microsoft 365 and Azure
• Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage
• Knowledge in Security Product, such as FortiGate, SonicWall and Firepower

We Offer

• Experience a dynamic and team‑oriented work environment.
• Opportunities for personal growth and learning.
• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
• 26 days paid holiday per year, in addition to local public holidays.
• Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
• Team Building activities.
• Local discounts and more…!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Gambling Facilities and Casinos, Technology, Information and Media