IT Support Engineer (6 month FTC)

Entangled Future; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

Oxford Quantum Circuits in Reading, United Kingdom, seeks a mid-level IT Support Engineer for a 6-month FTC to maintain and improve our technology estate. You will provide 1st/2nd line support and contribute to more complex 3rd line issues, documentation, and process improvements.

You'll work across Windows, macOS, Linux, cloud platforms (Google Workspace, Microsoft 365 and Azure/Entra) and hardware, with a focus on reliability, security, and scalable IT operations in a growing quantum computing

Qualifications

• Experience delivering 1st/2nd line IT support in an SLA environment.
• Strong troubleshooting across Windows, macOS and Linux desktops/servers.
• Experience with Google Workspace, Microsoft 365 and Azure/Entra.
• Experience with IT asset management, backup and disaster recovery basics.
• Understanding of incident and problem management and cyber security basics.

Responsibilities

• Own 1st and 2nd line IT support requests from diagnosis to resolution.
• Troubleshoot and maintain an IT estate across Windows/macOS/Linux and cloud services.
• Monitor systems, identify risks and support incident, backup, and recovery processes.
• Onboard/offboard users and maintain accurate records of hardware, software, and licenses.
• Maintain and expand IT knowledge base with clear documentation and cross‑team support.

Skills

1st/2nd line IT support

Troubleshooting

Windows 10/11

Windows Server

macOS

Ubuntu Linux

Google Workspace

Microsoft 365

Azure/Entra

IT documentation

IT asset management

Incident & problem management

Security basics & GDPR/ISO27001

BSc in IT or equivalent

Education

BSc in IT or relevant discipline

Tools

Ticketing systems

Documentation tools

Job description

IT Support Engineer (6 month FTC) at Oxford Quantum Circuits, Reading, England, United Kingdom. A mid-level full time position in the Engineering team, listed under software engineering.

As an IT Support Engineer, you'll help keep OQC's technology estate reliable, secure and ready to scale. You'll provide hands-on 1st and 2nd line support, contribute to more complex 3rd line issues, and make sure our teams have the technology, systems and support they need to do their best work. This is an opportunity to go beyond ticket resolution: you'll help improve how IT operates, strengthen our processes and contribute to the technology foundations of a growing quantum computing business.

The Role

Reporting to the Head of IT, you'll take ownership of IT support across a varied environment spanning Windows, macOS, Linux, cloud platforms, networks and end-user hardware. You'll work closely with colleagues across IT and the wider organisation, managing issues through their full lifecycle while contributing to security, compliance, service improvement and cross-functional projects. You'll also have opportunities to build your technical depth by collaborating with 3rd line specialists and working with emerging technologies.

What You'll Be Working On

• Own 1st and 2nd line support requests from diagnosis through to resolution, working to agreed SLAs and escalating complex or high-impact issues when needed.
• Troubleshoot and maintain a diverse IT estate spanning Windows, macOS and Linux desktop/server environments, cloud services, applications and end-user hardware.
• Monitor IT systems proactively, identifying performance or availability risks and supporting incident, problem, backup, recovery and resilience processes.
• Deliver smooth onboarding and offboarding while maintaining accurate records across hardware, software, licences and other IT assets.
• Strengthen our IT knowledge base by maintaining clear documentation, sharing expertise and supporting the development of junior colleagues.

Requirements

• Experience delivering 1st and 2nd line IT support, with exposure to 3rd line support, in an SLA-driven technical environment.
• Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments.
• Hands-on experience with modern workplace and cloud technologies such as Google Workspace, Microsoft 365 and Azure/Entra, alongside general application support.
• Experience using ticketing, task tracking, documentation and support desk tools, with confidence maintaining IT documentation and knowledge bases.
• Practical experience across IT asset management, endpoint management, software/licence management, backup and disaster recovery, and user onboarding/offboarding.
• Understanding of incident and problem management, networking and cybersecurity fundamentals, with awareness of compliance frameworks such as ISO 27001 and GDPR.
• A BSc in IT or a relevant discipline, or equivalent industry experience, combined with an adaptable, detail-focused approach and a strong commitment to quality.

Nice to Have

• Experience supporting global teams across multiple offices or working within a fast-moving start-up environment.
• Exposure to high-performance computing or quantum computing environments.
• Experience with Cisco or Juniper networks and firewalls, virtual machines, cybersecurity tooling and security best practices.
• Scripting or automation experience using technologies such as PowerShell or Bash.
• Experience contributing to IT projects, audits, compliance reviews or security assessments.
• Familiarity with emerging technologies, including practical applications of AI within IT environments.
• Certifications such as Microsoft or Linux certifications, Cisco CCNA, Juniper JNCIA, CompTIA Security+/Network+, ISO 27001, ITIL, or other relevant IT, networking or security qualifications.