IT Support Engineer (1st line)

JR United Kingdom; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in IT support is searching for a 1st Line Support Analyst to enhance their helpdesk team. This role offers a mix of office and remote work and provides an excellent environment for growing your IT skills while delivering exceptional client service. You will manage support tickets, engage with clients, and broaden your technical expertise, making it a fantastic opportunity for anyone looking to advance their career in IT support.

Benefits

Private healthcare

Life insurance

Dental cover

Discounts on mobile services

Study support for certifications

Discounted gym membership

Qualifications

• Some experience with IT support desirable.
• Strong client relationship and communication skills required.
• A professional and approachable manner essential.

Responsibilities

• First point of contact for resolving IT issues.
• Managing support tickets with clear communication.
• Maintaining service levels and improving technical knowledge.

Skills

Client service

Technical support

Communication

Problem-solving

Tools

Microsoft Server

Microsoft Desktop OS

Microsoft 365

Azure

Remote Monitoring and Management (RMM)

Virtualisation

Backups

Antivirus

Firewalls

Job description

Social network you want to login/join with:

Hybrid working: 3x in the office, 2x from home

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.

What You’ll Be Doing

In this role, you’ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include:

• Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
• Hitting performance targets to keep our service levels high.
• Continuously improving your technical knowledge with on-the-job learning.
• Organising your tasks to stay ahead of client expectations.
• Maintaining professional, clear, and friendly communication at all times.
• Representing Sharp IT Services with professionalism and integrity.

What We’re Looking For

We’re after someone who’s not just technically curious, but also people-focused and motivated to grow. Ideally, you’ll bring:

• A personable, professional, and approachable manner
• A strong focus on delivering excellent client service
• Confident communication skills – both written and verbal
• Some experience with IT support
• Familiarity with Microsoft Server and Desktop OS
• A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
• Awareness of Remote Monitoring and Management (RMM) tools

What’s in It for You

At Sharp, we believe in supporting your development and rewarding your hard work. Here’s what you can expect:

• Private healthcare, life insurance, dental, and critical illness cover
• O2 discounts on your mobile
• Study support for relevant certifications
• Discounted gym membership

This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow.

Ready to make a difference? Apply today and join the Sharp team.