It Support Engineer

TieTalent; Seaford; On-site; GBP 35,000; Full time

Job summary

TieTalent is seeking an IT Support Executive in Seaford to provide 1st and 2nd line support for technical issues. The role involves troubleshooting hardware, software, and network problems while documenting activities and collaborating with the IT team. Ideal candidates will possess strong problem-solving skills and a customer-focused attitude, making this an excellent opportunity for entry-level technicians.

Qualifications

• First and second line experience with hardware.
• Strong problem-solving and communication skills.
• Customer-focused mindset.

Responsibilities

• Providing first and second line technical support for hardware, software, and network issues.
• Troubleshooting and resolving technical problems promptly.
• Documenting support procedures and maintaining accurate records.

Skills

Problem-solving

Communication

Customer-focused

Tools

Microsoft Office

Firewall/Security Setups

Job description

2 days ago Be among the first 25 applicants

About

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you want to work in an exciting and supportive environment? If you answered yes, then please read on! We are currently seeking an IT Support Executive to join our team and help us tackle 1st and 2nd line technical issues, working for an internationally renowned manufacturer. As an IT Support Executive, you will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions to ensure minimal downtime for our clients. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of IT professionals. Key responsibilities include:

• Providing first and second line technical support for hardware, software, and network issues.
• Troubleshooting and resolving technical problems in a timely manner.
• Escalating complex issues to the appropriate teams for further investigation.
• Documenting support procedures and maintaining accurate records of all support activities.
• To be successful in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. Previous experience:
• First and second line experience with hardware.
• Microsoft office packages.
• Firewall/security set ups. If you are looking for a challenging and rewarding opportunity to showcase your IT skills, we want to hear from you! Apply now to avoid disappointment!35000
  
  

About

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you want to work in an exciting and supportive environment? If you answered yes, then please read on! We are currently seeking an IT Support Executive to join our team and help us tackle 1st and 2nd line technical issues, working for an internationally renowned manufacturer. As an IT Support Executive, you will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions to ensure minimal downtime for our clients. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of IT professionals. Key responsibilities include:

• Providing first and second line technical support for hardware, software, and network issues.
• Troubleshooting and resolving technical problems in a timely manner.
• Escalating complex issues to the appropriate teams for further investigation.
• Documenting support procedures and maintaining accurate records of all support activities.
• To be successful in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. Previous experience:
• First and second line experience with hardware.
• Microsoft office packages.
• Firewall/security set ups. If you are looking for a challenging and rewarding opportunity to showcase your IT skills, we want to hear from you! Apply now to avoid disappointment!35000
  
  

Nice-to-have skills

• Security
• Seaford, England
  
  

Work experience

• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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