IT Support Engineer

ECS Resource Group Ltd; Lytham; On-site; GBP 30,000; Full time

Job summary

A leading IT support company in the UK is seeking a Deskside Support Engineer for a permanent role in Lytham St Annes. The ideal candidate will provide deskside and technical support while managing incidents and maintaining end-user devices. Previous experience in desktop support and knowledge of Windows OS is essential. Candidates with current SC clearance will be prioritized. This opportunity offers a stable environment to support critical end-user services with participation in an on-call rota.

Qualifications

• Experience in a corporate or regulated environment is essential.
• Understanding of secure environments or public-sector IT is advantageous.
• Active SC Clearance is desirable.
• Ability to obtain SC clearance while starting with BPSS.

Responsibilities

• Provide deskside, floor-walking, and hands-on technical support for all users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support Windows devices, laptops, desktops, printers, peripherals, and mobile technologies.
• Manage incident tickets, ensuring timely updates and accurate logging.
• Install, configure, and maintain end-user devices.

Skills

Previous deskside, desktop, or 2nd line support experience

Strong knowledge of Windows OS

Knowledge of Microsoft applications

Hardware diagnostics and configuration

Job description

Deskside Support Engineer

Permanent role

Lytham St Annes, Lancashire (FY8)

£30,000 per annum

A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services.

The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised.

As a Deskside Support Engineer, you will be responsible for :

Providing deskside, floor-walking and hands-on technical support for all users.

Troubleshooting and resolving hardware, software, and connectivity issues.

Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies.

Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs.

Installing, configuring, and maintaining end-user devices, following the company processes.

Participating in an on‑call rota alongside an engineer (likely 1 week on / 1 week off or 2 on / 2 off - TBC).

Proven skills and experience to ensure success in this role include :

• Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment.
• Strong knowledge of Windows OS, Microsoft applications, end‑user devices, hardware diagnostics and configuration.
• Understanding of secure environments or public‑sector IT (advantageous).
• Active SC Clearance desirable; otherwise ability to undergo SC while starting with BPSS.

Further information available upon application.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link : (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link : Flexible Application Process - (url removed) / work / flexible-application-process