IT Support Engineer

Ashdown Group; London; On-site; GBP 22,000 - 33,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer/Helpdesk Analyst in Central London! This role offers a fantastic opportunity to provide essential technical support to a diverse client base. You'll be responsible for creating user accounts, maintaining security servers, and assisting with various projects. Ideal candidates will have a degree in IT or a related field, along with experience in helpdesk support. With a competitive salary range and excellent benefits, this position is perfect for those looking to advance their IT careers in a supportive environment. Don't miss out on this chance to grow your skills in a thriving technology business!

Benefits

25 days holiday

pension

bonus

Qualifications

• Technically minded graduate with helpdesk experience preferred.
• Good technical knowledge of Windows and Office required.

Responsibilities

• Provide 1st & 2nd line technical support for clients.
• Create user accounts and maintain security servers.
• Liaise with 3rd parties and assist with ad-hoc projects.

Skills

1st & 2nd line technical support

helpdesk / service desk experience

Windows 10 / 11

MS Office (up to 365)

networking and IP switching / routing

Education

Degree in IT or related subject

Tools

ITIL

MTA

MCSA

MCSE

CCNA

Job description

An established MSP with an impressive client portfolio is looking for a talented IT Support Engineer/ Helpdesk Analyst to join their team based in Central London due to growth.

The successful candidate will be tasked with providing 1st & 2nd line technical support for an established client base. Duties will include:

1. Creating user accounts
2. Patching network cables
3. Providing hardware support
4. Supporting telephone systems
5. Maintaining security servers
6. Liaising with 3rd parties
7. Assisting with ad-hoc projects

We are looking for a technically minded graduate (IT or related subject) with some helpdesk / service desk experience, ideally in an MSP. It is essential to have good technical knowledge of Windows 10 / 11, MS Office (up to 365), as well as basic networking and IP switching / routing. The ideal candidate will also have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.

This is an opportunity to join a growing technology business that provides excellent support to develop a successful IT career. This IT Support Engineer / Helpdesk Analyst role is paying £22,000 - £33,000 depending on experience plus benefits including 25 days holiday, pension and bonus.