IT Support Engineer

Horniman Museum and Gardens; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the Horniman Museum and Gardens as an IT Support Engineer, where you'll ensure the smooth operation of IT systems while providing excellent customer service. This entry-level role emphasizes a hands-on approach to IT support, with responsibilities including troubleshooting technical issues and assisting with cybersecurity, in a dynamic museum environment. Ideal candidates will possess strong problem-solving skills and a customer service focus.

Qualifications

• Experience in 1st Line Support with hardware and software issues.
• Strong technical abilities with a hands-on approach.
• Desirable: IT-related certifications or equivalent experience.

Responsibilities

• Respond to IT support tickets and troubleshoot hardware, software, and network issues.
• Set up and maintain devices including desktops and laptops.
• Assist in improving IT processes and support cybersecurity measures.

Skills

Problem-solving

Customer service

Technical troubleshooting

Communication

Attention to detail

Education

IT-related certifications (e.g., Microsoft, ITIL)

Tools

Microsoft 365

Helpdesk systems

Job description

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About The Role

We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.

About The Role

We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.

Key Responsibilities

• Respond to IT technical support tickets and troubleshoot hardware, software, and network issues.
• Set up and maintain new and existing devices, including desktops, laptops, and network equipment.
• Assist in improving IT processes and support cybersecurity measures.
• Manage user accounts, permissions, and access issues on the network.
• Support the IT team with system upgrades and projects.
• Ensure accurate recording of IT support activities and maintain documentation.
  
  

About You

In this role, you’ll bring a hands-on approach to IT support, with a strong problem-solving mindset. You will be someone who thrives on helping others, demonstrating excellent communication skills with both technical and non-technical users. You will be adaptable, eager to learn, and committed to providing top-notch IT service in a collaborative team environment.

Key Qualities, Skills, And Experience

• Experience in 1st Line Support, assisting users with hardware, software and network issues.
• Strong technical abilities with a hands-on approach to troubleshooting and IT support.
• Excellent problem-solving and troubleshooting skills.
• Experience with IT support tickets and Helpdesk systems.
• Strong customer service focus with good communication skills.
• Knowledge of Microsoft 365 administration and Office Suite.
• Desirable: IT-related certifications (e.g., Microsoft, ITIL) or equivalent practical experience.
• Basic understanding of IT networks and security.
• Ability to work both independently and collaboratively within a team.
• Attention to detail and effective task prioritisation.
  
  

The closing date for completed applications is 10am on 16 June 2025. Interviews will take place w/c 30 June 25.

We reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.

The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or of minority background.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Museums, Historical Sites, and Zoos

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