IT Support Engineer

Birchwell Associates Ltd; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking IT services provider as an IT Support Engineer, where you'll thrive in a dynamic environment supporting diverse IT systems. This role offers the chance to work with cutting-edge technologies, providing 2nd and 3rd line support while managing Windows Server environments and network infrastructures. Collaborate with a supportive team, engage in exciting projects, and benefit from flexible working options, training opportunities, and a competitive salary package. If you're passionate about IT and eager to grow your career, this is the perfect opportunity for you.

Benefits

Competitive salary package

Flexible working options

Supportive team environment

Training and certification opportunities

Engaging projects with cutting-edge technologies

Qualifications

• Experience in 2nd/3rd line support with strong Windows Server and Active Directory knowledge.
• Proficient in troubleshooting network and software issues.

Responsibilities

• Provide 2nd and 3rd line technical support to clients and teams.
• Manage Windows Server environments and support network infrastructure.

Skills

2nd/3rd line IT support

Windows Server

Active Directory

Office 365

networking concepts

troubleshooting skills

communication skills

Tools

VMware

Hyper-V

PowerShell

Bash

Azure

AWS

Job description

Birchwell Associates is excited to be recruiting on behalf of our client, a leading IT services provider based in Leeds. We are looking for an experienced IT Support Engineer (2nd/3rd Line) to join their team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT infrastructure and systems.

Key Responsibilities:

• Provide 2nd and 3rd line technical support to clients and internal teams.

• Diagnose, troubleshoot, and resolve hardware, software, and network issues.

• Manage and maintain Windows Server environments, Active Directory, and Office 365.

• Support network infrastructure, including switches, routers, and firewalls.

• Work with virtualization technologies such as VMware and Hyper-V.

• Assist in IT projects, including migrations, system upgrades, and implementations.

• Provide proactive monitoring and maintenance to prevent technical issues.

• Document solutions and processes, ensuring accurate and up-to-date records.

Essential Skills & Experience:

• Proven experience in a 2nd/3rd line IT support role.

• Strong knowledge of Windows Server, Active Directory, and Group Policy.

• Experience supporting Office 365, Exchange, and cloud-based solutions.

• Solid understanding of networking concepts, including DNS, DHCP, VLANs, and firewalls.

• Familiarity with virtualization technologies such as VMware or Hyper-V.

• Strong troubleshooting skills and the ability to work under pressure.

• Excellent communication skills and a customer-focused approach.

Desirable Skills:

• Certifications such as Microsoft (MCSA/MCSE), Cisco (CCNA), or ITIL.

• Experience with backup and disaster recovery solutions.

• Knowledge of scripting and automation (PowerShell, Bash).

• Exposure to cloud platforms such as Azure or AWS.

What’s on Offer?

• A competitive salary package with benefits.

• Flexible working options, including hybrid remote working.

• A supportive and collaborative team environment.

• Opportunities for training, certification, and career progression.

• Engaging projects with cutting-edge technologies.

If you are a proactive IT Support Engineer looking for a new challenge, we would love to hear from you! Apply now to join a company that values innovation, expertise, and professional growth