IT Support Engineer

The Stephenworks; Lancashire; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a growing Managed Service Provider as an IT Support Engineer in Lancaster, providing exceptional support and technical expertise to nearly 300 clients. This dynamic role offers 50% ticket resolution and 50% project work in a collaborative environment focused on training and development. Ideal for motivated engineers eager to advance their careers.

Benefits

Private health insurance

Career progression opportunities

Continuous skill development

Qualifications

• Hands-on experience in a 2nd line service desk environment.
• Preferred driving license for customer site visits.

Responsibilities

• Resolve IT issues for external clients ensuring smooth operations.
• Engage in approximately 50% ticket work and 50% project work.

Skills

2nd line support experience

Proactive attitude

Willingness to learn

Job description

IT Support Engineer (MSP)

Location: Lancaster

Salary: £27,000 - £32,000 plus private health and additional benefits

The Opportunity

Are you currently working at a 2nd line support level and seeking a company that offers training, development, and career progression? Our client, a growing MSP supporting nearly 300 clients, is looking to expand their team due to recent contract wins.

This role is ideal for a Microsoft-focused engineer eager to advance their career. It involves approximately 50% ticket work and 50% project work in a dynamic environment that values teamwork and initiative.

The company encourages continuous skill development and promotes from within, with stories of employees progressing from apprentices to shareholders. You will join a team of six analysts, resolving IT issues for external clients to ensure their business operations run smoothly.

Ideal candidates will have hands-on experience in a 2nd line service desk environment, a proactive attitude, and a willingness to learn. A driving license is preferred for visiting customer sites.

Next Steps

If interested, you have three options:

1. Call Joe White at CRG TEC for more information. We're happy to discuss the role and clarify any questions.
2. Send Joe a private message on LinkedIn before applying, and he will respond to your queries.
3. If you are ready to apply, attach your CV to this advert. Joe White will contact you for further discussion or follow up if your profile matches the role.

We look forward to hearing from you!