IT Support Engineer

Coinbase, Inc.; Greater London; On-site; GBP 53,000 - 65,000; Full time

Job summary

Coinbase in London is seeking an IT Tier 2 Support Engineer to keep the office running smoothly across macOS, iOS, Chrome OS, Windows, and Android. You will own day-to-day tech support, onboard/offboard staff, and maintain IT documentation while partnering with procurement for hardware refreshes.

You will lead network and AV troubleshooting and contribute to global IT operations projects, using AI responsibly to improve efficiency and service quality.

Qualifications

• 2+ years in IT support, service desk, or endpoint engineering with hands‑on experience supporting macOS, iOS, Chrome OS, Windows, and Android in a corporate environment
• Working proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issues
• Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi‑Fi troubleshooting, with the ability to isolate connectivity issues and elevate with actionable diagnostics
• Demonstrated root cause analysis methodology, with a track record of identifying recurring issues and driving systemic fixes rather than repeat break‑fix cycles
• Experience coordinating with service vendors and IT procurement teams to manage hardware logistics, office buildouts, or supply chain workflows
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Own day-to-day technical support for the London office across macOS, iOS, Chrome OS, Windows, and Android
• Drive onboarding and offboarding operations end to end for new hires and departures
• Maintain and improve IT documentation, runbooks, and knowledge bases
• Coordinate hardware logistics with IT Procurement and local vendors
• Lead first-line network and AV troubleshooting and escalate when needed
• Contribute to IT Operations Scrum projects to scale support capabilities

Skills

IT support

Multi-OS support

Root cause analysis

Vendor coordination

AI governance

Tools

Google Workspace

Jira Service Management

Okta

Jamf

Slack

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

IT Tier 2 Support Engineer

As an ITSS In-Office Support Engineer on our IT Team, you'll be the hands-on technology partner keeping our London office running smoothly every day. This team is the front line of IT support at Coinbase, owning hardware, software, and collaboration infrastructure across our global offices. You'll troubleshoot issues in real time, manage onboarding and off-boarding workflows, and drive improvements that make every employee's experience faster and more reliable.

What you’ll do:

• Own day-to-day technical support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows, and Android platforms
• Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and efficiently
• Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling
• Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles
• Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics and context to accelerate resolution
• Execute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service desk

Required Skills and Experience:

• 2+ years in IT support, service desk, or endpoint engineering with hands‑on experience supporting macOS, iOS, Chrome OS, Windows, and Android in a corporate environment
• Working proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issues
• Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi‑Fi troubleshooting, with the ability to isolate connectivity issues and elevate with actionable diagnostics
• Demonstrated root cause analysis methodology, with a track record of identifying recurring issues and driving systemic fixes rather than repeat break‑fix cycles
• Experience coordinating with service vendors and IT procurement teams to manage hardware logistics, office buildouts, or supply chain workflows
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

£58,800 – £58,800 GBP

• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• US Applicants: View Employee Rights, Know Your Rights, and E‑Verify Notice of Participation.

• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.