IT Support Engineer

Renzo Talent Ltd; Alfreton CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic IT Support Technician to join their dynamic infrastructure team. This full-time role offers a unique opportunity to engage in hands-on IT support across various locations, ensuring smooth operations and user satisfaction. Ideal candidates will possess a passion for technology, strong problem-solving skills, and excellent communication abilities. With a focus on personal and professional development, this position allows you to grow alongside a forward-thinking IT department. If you're ready to make a difference in a supportive environment, this role is perfect for you.

Benefits

Dedicated time for personal development

23 days annual leave

Company pension contributions

Profit-related pay scheme

Free on-site parking

Life insurance cover

Employee Assistance Programme

Access to specialist training

Qualifications

• Hands-on experience with Windows OS and Server required.
• Familiarity with Microsoft 365 and basic networking is essential.

Responsibilities

• Provide IT support across multiple business locations.
• Troubleshoot and resolve IT issues including network and hardware.

Skills

Windows OS (7/10/11)

Windows Server (2016/2019/2022)

Microsoft 365

Azure

Intune

SharePoint

Active Directory

Basic networking (DHCP, DNS)

VOIP systems (3CX, Mitel, Horizon)

ITSM tools (Jira Service Management)

Problem-solving

Interpersonal skills

Documentation skills

Job description

My client, a leading multi-site organisation with a strong presence across the UK, is seeking an enthusiastic and proactive IT Support Technician to join their infrastructure team. This is a full-time, permanent position offering varied, hands-on experience across multiple business locations, with a strong focus on personal and professional development.

This role would suit someone with a genuine passion for technology, excellent communication skills, and a desire to grow alongside a forward-thinking IT department supporting multiple businesses under one group umbrella.

The Role

As the first point of contact for IT support, you’ll play a key role in ensuring smooth day-to-day operations across the company’s network of offices. You'll work across infrastructure, hardware, software, and user support, with opportunities to be involved in projects and systems upgrades. This includes:

1. Troubleshooting and resolving IT issues (network, server, hardware, software)
2. Managing user accounts and access in Microsoft 365 (onboarding/offboarding, password resets, license assignment)
3. Installing, configuring, and maintaining desktops, laptops, tablets, and mobile phones
4. Administering VOIP systems (e.g., call routing, extensions, provisioning)
5. Creating and maintaining IT documentation
6. Liaising with third-party support providers
7. Contributing to IT project work and continuous improvement initiatives
8. Travelling to regional offices to provide on-site support when required

Key Skills & Experience

1. Hands-on experience with Windows OS (7/10/11) and Windows Server (2016/2019/2022)
2. Familiarity with Microsoft 365, Azure, Intune, SharePoint, and Active Directory
3. Understanding of basic networking (DHCP, DNS, firewalls, switches, routers)
4. Exposure to VOIP systems (e.g., 3CX, Mitel, Horizon)
5. Comfortable with ITSM tools like Jira Service Management (or similar)
6. Strong problem-solving mindset using tools like search engines or AI platforms
7. Good interpersonal skills – able to support users of all technical levels
8. Solid documentation and communication skills
9. Must hold a full UK driving licence and have access to a car

Perks & Benefits

1. Dedicated time and support for personal development & IT upskilling
2. 23 days annual leave plus bank holidays
3. Company pension contributions
4. Profit-related pay scheme
5. Free on-site parking
6. Life insurance cover
7. Employee Assistance Programme
8. Access to specialist training and individual development courses

This is a brilliant opportunity to grow your IT career in a supportive environment where no two days are the same. If you’re keen to join a business that values curiosity, continuous improvement, and technical expertise, I’d love to hear from you.

Apply today!