IT Support Consultant

Free-Work UK; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Free-Work UK is seeking an IT Support Consultant to provide excellent IT support to end-users and manage projects effectively. The successful candidate will introduce new technologies, promote RPA services, and enhance customer IT literacy through training. Strong communication skills in English and Japanese are essential for liaising with both customers and HQ. This role requires a minimum of 5 years of IT experience in a corporate setting and offers a competitive salary within the London market.

Qualifications

• 5+ years IT experience in a corporate environment required.
• 1-3 years experience in system development and maintenance preferred.
• Proficient in English & Japanese (reading/writing/speaking).

Responsibilities

• Deliver IT support to end-users and manage IT projects.
• Promote RPA services and train customers on IT literacy.
• Collaborate with internal teams and vendors to implement projects.

Skills

Customer support

User support

Communication

Interpersonal skills

Adaptability

Education

Bachelor's degree in IT or related field

Tools

M365

SharePoint Online

MS Teams

Power Platform

Azure

Job description

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Base pay range

Job Description

IT Support Consultant

As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.

You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.

• Provide a range of IT services for our customer
• Promoting MS Office365, RPA services and new technology to our customer by verifying each technology
• IT Partners/Vendors Management related to those projects
• Activities related to customers IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
• Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.
  
  

Key Responsibilities

IT Consultant

• UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members
• Understand a customers IT/DX needs and clarify customers system and DX requirements
• Collaborate with customers to identify the scope of a project, timelines, and resources
• Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
• Assist in testing including UAT and validating Proof-Of-Concepts
• Provide support services for system maintenance collaborating with other team members
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)
  
  

Skills / Knowledge

Technical

• Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
• Basic system development and operational knowledge (Experiences in system design and maintenance)
• IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
• Customer support / user support experiences
• Preferred experience with Japanese companies
• Preferred experience with UX and DX (Digital Transformation) technical projects
• Preferred experience with Power Platform development, Azure
• Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication
• Candidate needs to have strong interpersonal communication skills
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking)
• User facing support skills
• Self-motivated and an innovative mindset
  
  

Experience

• Must have 5+ years IT experience in a corporate environment
• Preferably 1 -3 years experiences of System Development and Maintenance
  
  

The Client Company is based in City of London.

The salary for this position is circa £50K - £60K.

Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK.

Do send your CV to us in Word format along with your salary and notice period.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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