IT Support Assistant

Cyder; Castle Cary; On-site; GBP 27,000 - 30,000; Full time

Job summary

A luxury country estate located in Somerset is looking for an IT Support Assistant. The role covers a wide range of IT support tasks, with a focus on ensuring smooth IT operations across the estate. The successful candidate will engage with all departments, requiring excellent communication and attention to detail, as well as the opportunity for further training and personal development.

Benefits

Complimentary gym and wellbeing classes

Access to spa and swimming pools

30% discount at estate shops

Discounted hotel stays and restaurant discounts

Complimentary meals during shifts

Recognition programs with rewards

Employee Assistance Programme

Up to 30 days annual leave

Qualifications

• Minimum of 2 years experience in IT support environment.
• Good knowledge of Microsoft Office and Windows.
• Hands-on knowledge of local area network management.

Responsibilities

• Resolve end user issues through call logging system.
• Work with IT Project Manager for troubleshooting.
• Setup and manage new user requests.
• Install and configure hardware and software.

Skills

Interpersonal skills

Knowledge of Microsoft Office

Windows Operating Systems

Local area network management

Education

Education in Information Technology (MCITP, MCSA, CCNA)

Job description

IT Support Assistant

£27,000-£30,000 per annum plus annual performance bonus and fantastic benefits

40 hours per week, with a necessity to be available for on call duties

Due to the location of the Estate, a driving license is recommended for this role

Advert closes: 23rd June 2025

Read the full job description here

Take a look at our website

Our IT Support Assistant

The role encompasses a full range of IT Support duties to ensure the smooth running of IT across the Estate, you will liaise closely with all departments, so attention to detail and effective communication is key.

The role will be varied and will cover several different responsibilities including supporting our team, visitors, and guests. We are looking for a proactive, motivated individual who is logical, diligent and relishes a challenge. The successful candidate will have the opportunity to undertake further training, which the company will support to develop their skills and experience.

Key Responsibilities:

• Resolve end user issues logged through our call logging system such as Microsoft Office, printer setup, VPN and shared drive access.
• Work closely with the IT Project Manager with hands on troubleshooting of Point of Sale, Credit Card, Music, Telephone, Fire Alarm and CCTV challenges.
• Setup and manage new user requests.
• Install and Configure hardware and software.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with our complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
• Up to 30 days annual leave each year for our full-time team

What we're looking for

Needed:

• Education in Information Technology desirable i.e MCITP, MCSA, CCNA
• Minimum of 2 years prior experience in an IT support environment
• Good knowledge of Microsoft Office and Windows Operating Systems
• Hands on knowledge of local area network management
• Good interpersonal skills

Desirable:

• Knowledge of hospitality IT systems, including SAGE and MIRCOS
• Experience of Cloud-based architecture
• Servicing and repair of PCs and laptops

Where you'll be working - Our Engineering Team

The Engineering Department looks after the Companies assets (Buildings, IT Infrastructure, Mechanical plant, and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also respond to guest requests should they have issues and to colleague requests from across the estate.

Who are we? - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR