It Support Apprenticeship

Open Network Services Ltd; Sheffield; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading company in network solutions is offering an exciting opportunity for an IT Support Apprentice. This role involves liaising with end users, managing IT inventory, and progressing towards a Level 3 Apprenticeship. You'll receive hands-on training and support from experienced professionals, making it a perfect start to your career in IT.

Qualifications

• Progressing towards Level 3 IT Support Apprenticeship.
• Ability to explain technical information in non-technical terms.
• Experience in IT systems and hardware troubleshooting.

Responsibilities

• Liaising with end users and booking couriers.
• Updating IT systems for inventory management.
• Providing advice on IT device operation and troubleshooting.

Skills

Customer Service

Technical Troubleshooting

Inventory Management

Education

Level 3 IT Support Apprenticeship

Job description

At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions, making this role your gateway to a world of opportunities!

Role Responsibilities:

1. Progression onto the Level 4 Network Engineer programme.
2. Liaising with end users and booking couriers.
3. Accurately updating IT systems for incoming and outgoing goods to maintain accurate stock inventory and hardware asset management.
4. Disposal of IT equipment in accordance with Waste Electrical and Electronic Equipment (WEEE) Regulations 2013.
5. Following Software Asset Management guidelines and processes.
6. Providing advice, guidance, and assistance on all IT devices set up and operation, including troubleshooting hardware and software issues, and replacing faulty hardware components.
7. Contacting end users via available channels and explaining technical information in non-technical terms.
8. Self-auditing all work to ensure it meets technical and operational quality standards.
9. Working towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

This role is Monday to Friday, 9:00 am - 5:00 pm, with some flexibility in start and finish times.