IT Support Apprenticeship

Baltic Apprenticeships; Manchester; On-site; GBP 15,000; Full time

Job summary

An exciting opportunity awaits for aspiring IT professionals to kickstart their careers with a supportive employer. This apprenticeship role offers comprehensive training and progression opportunities in a dynamic environment. You'll engage in essential IT tasks such as managing inventory, troubleshooting devices, and liaising with users, all while receiving guidance from experienced mentors. Join an organization that prioritizes exceptional customer service and fosters a collaborative team culture. If you're ready to immerse yourself in the fast-paced IT industry and develop your skills, this is the perfect role for you!

Benefits

Quarterly team building activities

Progression to Level 4 Network Engineer programme

Qualifications

• Essential grades in Maths and English for the role.
• Basic knowledge of Windows operating systems required.

Responsibilities

• Liaise with users and manage IT inventory updates.
• Provide troubleshooting assistance for IT devices.

Skills

Windows O/S knowledge

Creative problem-solving

High ethical standards

Influencing skills

Positive working relationships

Flexibility in work hours

Data Protection Act knowledge

UK Driving licence

Education

Grade 4 in Maths

Grade 5 in English

Job description

Are you eager to begin your career in IT and looking for a fantastic, supportive employer? Open Network Services are looking for their next IT apprentice to join their ever-growing team. Offering fantastic progression opportunities upon successful completion of the Level 3 Microsoft IT Support apprenticeship, this is not a role that will be round for long.

At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions – making this role your gateway to a world of opportunities!

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Liaising with end users and booking couriers.
• Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management.
• Disposal of IT equipment in accordance with Waste Electric and Electronic Equipment (WEEE) Regulations 2013.
• Following Software Asset Management guidelines and processes.
• Providing advice, guidance and assistance on all IT devices set up and operation, troubleshooting any issues that arise with both software and hardware.
• Contacting end users via the available channels and explaining technical information in non-technical terms.
• Self-auditing all work to ensure it meets applicable technical and operational quality standards.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Monday to Friday 9am – 5pm, some flexibility with start and finish times
• Engaging quarterly team building activities
• Progression onto the Level 4 Network Engineer programme

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Skills and basic knowledge of Windows O/S
• Creative and imaginative problem-solving skills
• High ethical standards and influencing skills with the ability to engage effectively with all staff across the company
• Able to establish positive and productive working relationships
• Able to work flexibly, including responding to high-level service issues out of core hours
• Able to travel to various locations within a reasonable timescale to support the needs of the company
• Demonstrate a firm commitment to and knowledge of the principles of the Data Protection Act 2018/GDPR
• Applicant must hold a valid UK Driving licence and have the ability to use own vehicle for work purposes (desirable)

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective professional.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.