IT Support Analyst: Live Events Tech (UK)

4Wall Entertainment; Hertford; On-site; GBP 30,000 - 42,000; Full time

Job summary

4Wall Entertainment is seeking an experienced IT Support Analyst to own day‑to‑day IT support across our UK business. You will be the primary technical contact for UK employees, resolving issues on Windows, macOS and mobile devices while managing Microsoft 365 and user access.

Based at the Head Office in Harlow with a future move to Hertford, this role supports a busy live events environment and involves occasional weekend on‑call duty to keep operations running smoothly.

Qualifications

• Three to five years’ experience supporting PC and laptop hardware and software in a business environment.
• Strong working knowledge of Windows, macOS, Microsoft 365 and Outlook.
• Hands‑on Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams and licence management.
• Solid troubleshooting skills across PCs, printers, scanners, networks and mobile devices.
• Practical networking knowledge, including Active Directory, TCP/IP, DNS and DHCP.
• Confident working independently and with customers.

Responsibilities

• Be the first point of contact for UK IT support, in person, by phone and via Microsoft Teams; prioritise and resolve helpdesk tickets, keeping users updated and records accurate.
• Troubleshoot and repair Windows and macOS laptops, desktops and peripherals, printers, scanners, barcode scanners and other operational IT equipment.
• Support iOS and Android devices, including enrolment, configuration and mobile device management.
• Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, licences, mailboxes, shared resources, user accounts, access and MFA.
• Manage new starter setups and leaver processes, including account set up, access changes and equipment preparation.
• Install, configure and troubleshoot business applications, maintaining accurate software and licence records.
• Diagnose network and Wi‑Fi issues, including switching, TCP/IP. DNS, DHCP, escalating complex issues where required.
• Support meeting-room and video conferencing equipment, including Yealink systems.
• Carry out routine IT checks and maintenance, manage equipment stock and prepare, move, ship and receive hardware for office and site requirements.
• Liaise with suppliers to confirm delivery timescales and ensure new equipment is ready when required.
• Identify recurring issues and repetitive tasks to help and recommend hardware and software using existing tools.
• Document resolutions and contribute to internal IT guidance and knowledge base articles, escalating complex issues with clear troubleshooting notes.
• Work closely with the US IT team and participate in an occasional weekend on‑call rota.

Skills

Windows

macOS

Microsoft 365

Outlook

Active Directory

Networking

Troubleshooting

Mobile devices

Customer-focused

Independent worker

Education

Degree or IT certification

Tools

Okta

Freshservice

NinjaRMM

PowerShell

Microsoft Graph API

Job description

4Wall Entertainment is seeking an experienced IT Support Analyst to own day‑to‑day IT support across our UK business. You will be the primary technical contact for UK employees, resolving issues on Windows, macOS and mobile devices while managing Microsoft 365 and user access.

Based at the Head Office in Harlow with a future move to Hertford, this role supports a busy live events environment and involves occasional weekend on‑call duty to keep operations running smoothly.