IT Support Analyst (Law Firm)

JR United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global law firm based in London is seeking an IT Support Analyst to join their team. The successful candidate will serve as the primary contact within the IT Service Desk, providing key technology support to staff. Essential qualifications include experience in a law firm and proficiency in Windows 10 and Microsoft Office 365.

Qualifications

• Experience in a law firm is essential.
• Excellent customer service skills.
• Ability to multitask and remain composed under pressure.

Responsibilities

• Providing professional and consistent technology support to staff.
• Responding to incidents and requests via all communication channels.
• Maintaining and updating incident/request records.

Skills

Windows 10

Microsoft Office 365

PC hardware

Operating systems

Active Directory

ITSM call logging software

Job description

IT Support Analyst (Law Firm), Worcester

Client:

DGH Recruitment

Location:

Worcester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Note: Experience working in a law firm is essential.

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join our London-based global law firm on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to staff.
• Responding to incidents and requests via all communication channels.
• Accurately recording incidents and requests and responding within SLA.
• Maintaining and updating incident/request records.
• Alerting senior staff of recurring issues.
• Keeping customers informed and updated.
• Escalating issues to senior team members or third-party suppliers as needed.

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Awareness of Active Directory.
• Experience with ITSM call logging software.

This job is active and accepting applications.