IT Support Analyst – Investment Management

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading investment management company is seeking an IT Support Analyst in Slough to provide premium support for trading applications. The ideal candidate will have experience in finance, exemplary client-facing skills, and strong problem-solving abilities. This position offers a dynamic environment and the chance to work with applications critical to the trading floor.

Qualifications

• Graduate with experience in IT support, preferably in finance.
• Knowledge of Order Management Systems and market data applications is beneficial.
• 5+ years in Financial Services Industry required.

Responsibilities

• Provide premium support for Fixed Income & Equity applications.
• Act as the single point of contact for technology-related client issues.
• Resolve problems, manage processes, and follow up with customers.

Skills

Client-facing skills

Problem-solving

Diagnostic skills

Knowledge of electronic trading

Knowledge of Linux

Financial Services Industry Knowledge

Scripting experience with PowerShell

Coding experience with Python

Education

Graduate degree

Tools

Bloomberg

Microsoft Office

Power BI

Citrix

VDI

Job description

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IT Support Analyst – Investment Management, slough

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Client:

psd group

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

IT Support Analyst – Investment Management

Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including both proprietary applications developed internally and third-party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests.

The role would suit a Graduate who has several years commercial experience in an IT support role. The client is open to candidates who have previous trading environment experience or those wishing to transition into this area.

Skills & Experience Required:

• Experience supporting a production trading floor (preferred).
• Ability to work in a fast-paced, high-pressure environment.
• Superb client-facing skills – must be respected and liked by customers.
• Remain calm under pressure while maintaining the correct level of urgency and focus.
• Work effectively with teams and customers in multiple locations, including the US, UK, and Asia.
• Strong diagnostic, problem-solving, and problem management skills. Must be logical, effective at triage, able to diagnose root causes, and escalate and follow-up as necessary.
• Knowledge of electronic trading and FIX protocol (preferred)
• Knowledge of Linux
• Proficiency in Microsoft Office applications
• Knowledge of Order Management Systems (OMS) and Market Structure (preferred)
• Financial Services Industry Knowledge (5+ Years)
• Experience in Trading, Portfolio Management, and Research (preferred)
• Familiarity with financial applications such as Bloomberg and Newport (preferred)
• Proficient in applications such as Excel, Outlook/Exchange, and Windows Desktop
• Knowledge of Remote Access products and products such as Citrix, Xen, Blade, VDIs
• Experience with desktop and trade floor moves and changes.
• Hardware break-fix
• Server room management
• PC build and rollout
• Market data applications experience, such as Bloomberg, Factset, Tradeweb, etc.
• General infrastructure knowledge, e.g., Cisco and Microsoft servers
• ITIL Foundation
• Scripting experience with PowerShell.
• Coding experience with Python.
• Report building experience with Power BI.