IT Support Analyst

Freightliner Group Ltd; Birmingham; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Final-salary pension scheme

Training and development

Job summary

Heavy Haul Rail is hiring an IT Support Analyst to join the Birmingham-based IT Helpdesk. You will provide first and second line support for a diverse range of hardware, software, and mobile devices, ensuring smooth operation across multiple sites.

You will install and configure applications, manage Active Directory, perform daily system checks, and contribute to robust technical documentation. On-call rotation and occasional travel to sites are expected.

Qualifications

• Strong customer service skills with a focus on user experience.
• Clear communication across teams and levels.
• Attention to detail and a proactive approach to incidents.

Responsibilities

• Serve as first/second line IT support for users across our sites.
• Install, configure, and maintain applications, OS, and hardware.
• Manage Active Directory and backup processes; contribute to documentation.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team player

Tools

MS Office 365

Active Directory

Windows OS

PC hardware

Mobile technologies

Job description

## IT Support AnalystApply: Birmingham - Shared Services: Southampton - Millbrook: Full time: Posted 2 Days Ago: End Date: October 3, 2026 (7 days left to apply): ATR-5105# **Together, we move what matters**We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it. Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact. # **Who we are**Previously operating as Freightliner’s Heavy Haul business, we are now an independent company following CMA CGM Group’s acquisition of Freightliner UK’s Intermodal Logistics business in January 2026. Heavy Haul Rail is the UK’s next-generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently. Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake-up calls. We’re here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact. We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. Heavy Haul Rail’s team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. Heavy Haul Rail also supports the renewal and maintenance of the rail infrastructure and supports passenger train operators and rolling stock companies, including the provision of drivers and route conducting services. But none of this happens without us, its people. **Purpose of the Role:**Working within the IT Helpdesk team, the IT support analysts provide first & second line support to the business covering a wide range of products and hardware, requiring a varied skill set, covering infrastructure\\network, applications, hardware, and mobile device support and provisioning.Enabling the business to perform at full level, empowering others to succeed.**Main duties and responsibilities:*** First point of contact for IT support within the organisation* Answering and resolving service requests* Escalate service requests to the appropriate levels and assuring completion* Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems* Administration of Active Directory within scope* Daily checks and assessments of systems* Control and management of the backup processes* Maintain and improve technical documentation* Participate in project when required* Participate in the on-call rota* Improve the end user experience* Occasional travel to sites* Any other duties commensurate with skills, scope, and time available.* Implement and adhere to IT and general company policies**Key job requirements:*** MS Office 365 installation and configuration* Network topologies and technologies* Windows PC Operating systems* PC hardware technologies* Active Directory* Mobile Technologies* Good communication skills* High levels of Customer Service* Attention to detail* Problem solving skills**Behavioural Competencies:**Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm Diligent completion of task to a high level Proactive approach to work, using own initiative Embraces new challenges, is hands on operationally and gets things done Sets high standards of work for self and consistently achieves these High level of integrity and openness, combined with commitment to good governance Listens attentively to others’ perspectives and provides constructive feedback to enhance offerings# **Why Join Us?**Here, you’re not one small part of a big machine. You’re a key contributor with national significance and real-world impact. We want our colleagues to feel proud of the work they do, connected to our mission and empowered to shape the future of this business. As part of Heavy Haul Rail, you can expect: * Purpose that matters. Your work contributes to a cleaner, more efficient freight industry.* Opportunity to shape what’s next. We’re new, agile and ready to do things differently, your ideas help build our future.* A team that moves forward together. Collaboration, respect and shared ambition define how we work.* A commitment to excellence. We deliver with pride, precision and professionalism.* Room to grow. Your development fuels our momentum.# **Our perks and benefits**Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award-winning team alongside: * Competitive pay* Fantastic final-salary pension scheme after an initial qualifying period* Enhanced maternity & paternity pay* Opportunities for ongoing training and development.* Access to the company's life assurance scheme* A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle. From reimbursement on health treatments, to savings on new cars.# **Apply now**We know where we’re heading. We know why it matters. Now, it’s time to move, to make it real, together. For queries contact [e-mail]