Admin Assistant - Heavy Haul

Freightliner Group Ltd; Doncaster; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Final-salary pension scheme

Enhanced maternity & paternity pay

Ongoing training and development

Life assurance

Benefits to suit work and home life

Job summary

Heavy Haul Rail North is seeking an Admin Assistant to join the Contract Performance Team in Ferrybridge migrating to Doncaster. Reporting to the Head of Commercial North, you will be part of a small group that provides administrative support for the Heavy Haul North Commercial team, helping ensure accurate billing and timely invoicing for all moves.

The role involves collating train running data, updating online systems, and producing performance statistics to measure operational performance

Qualifications

• Quick learner and ability to absorb general railway knowledge.
• Commercially focused.
• Good knowledge of Excel to compile train running data and invoicing.
• Ability to organize large volumes of raw data and provide reports on demand.
• Highly conscientious with keen attention to detail.
• Ability to work under pressure, prioritise workload and meet deadlines.

Responsibilities

• Request and update 3rd party access for trains through Freight Operators’ yards.
• Validate 3rd party access, invoicing and log queries.
• Book bowser fuelling and validate invoicing.
• Agree 3rd party access into HHR yards and set invoicing.
• Investigate operational anomalies and establish liability.
• Collate train running data for invoices and compute billing.
• Investigate and resolve customer billing queries.
• Monitor performance and capture chargeable moves for invoicing.
• Update and maintain online systems as required.
• Provide ad hoc performance stats on demand.

Skills

Quick learner

Commercial focus

Attention to detail

Data reporting

Work under pressure

Tools

Excel

Job description

Together, we move what matters

We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it. Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact.

Who we are

Previously operating as Freightliner’s Heavy Haul business, we are now an independent company following CMA CGM Group’s acquisition of Freightliner UK’s Intermodal Logistics business in January 2026. Heavy Haul Rail is the UK’s next‑generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently. Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake‑up calls. We’re here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact. We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. Heavy Haul Rail’s team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. Heavy Haul Rail also supports the renewal and maintenance of the rail infrastructure and supports passenger train operators and rolling stock companies, including the provision of drivers and route‑conducting services. But none of this happens without us, its people.

Job Description

Admin Assistant – Heavy Haul Rail Commercial Organisation – Heavy Haul Rail North

Location – Ferrybridge / Doncaster

A requirement has arisen to employ an Admin Assistant within the Contract Performance Team in Business Unit North at Ferrybridge migrating to Doncaster. Reporting to the Head of Commercial North, you will be part of a small group that provides administrative support for the Heavy Haul North Commercial team. The role will assist in the smooth running of the section, ensuring that accurate billing is administered in a timely fashion, that any ad hoc moves are charged for, along with the production of key data to measure operational performance.

Key Responsibilities

• Request and update 3rd party access for HHR trains through other Freight Operators’ yards.
• Validate 3rd party access, stabling and groundstaff invoicing and log queries.
• Book bowser fuelling at remote locations and validate subsequent invoicing.
• Agree 3rd party access into HHR yards and draw up the relevant invoicing.
• Investigate operational anomalies to ensure to establish liability.
• Collating train running data for regular contractual services and using the information to build customer invoices.
• To investigate and resolve customer billing queries.
• Monitor performance and service details for ad hoc business, capturing all chargeable moves and drawing up the relevant invoices.
• Update and maintain online systems as required.
• To provide ad hoc performance stats on demand.

Key Job Requirements

• Quick learner and ability to absorb general railway knowledge.
• Commercially focused.
• Good knowledge of Excel to compile train running data and turn it into customer invoicing.
• Ability to organise large volumes of raw data and provide reports on demand.
• Highly conscientious.
• Keen attention to detail.
• Ability to work under pressure, prioritise workload and work to strict deadlines.

Why Join Us?

Here, you’re not one small part of a big machine. You’re a key contributor with national significance and real‑world impact. We want our colleagues to feel proud of the work they do, connected to our mission and empowered to shape the future of this business.

• Purpose that matters. Your work contributes to a cleaner, more efficient freight industry.
• Opportunity to shape what’s next. We’re new, agile and ready to do things differently, your ideas help build our future.
• A team that moves forward together. Collaboration, respect and shared ambition define how we work.
• A commitment to excellence. We deliver with pride, precision and professionalism.
• Room to grow. Your development fuels our momentum.

Our perks and benefits

Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award‑winning team alongside:

• Competitive pay
• Fantastic final‑salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Opportunities for ongoing training and development
• Access to the company's life assurance scheme
• A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle.
• From reimbursement on health treatments, to savings on new cars.

Our values are:

• Make Every Mile Matter: We act with intention and responsibility, knowing our work shapes a cleaner, stronger future for the UK.
• Build Boldly: We use our entrepreneurial spirit to challenge legacy thinking and design better ways forward, for our customers, our industry and each other.
• We move as one: We collaborate with trust, respect and shared momentum, because progress is a team sport.
• Deliver with certainty: We stand behind our work. We’re reliable, precise and accountable in everything we do.
• Fuelling The Future: We invest in our people and our potential, championing learning, curiosity and continuous improvement.

For queries contact [e-mail]