IT Supervisor

DHL; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join DHL Aviation at London Heathrow Airport as an IT Support Specialist. You will provide first line technical support, manage incidents, and ensure IT systems operate efficiently. With a competitive salary and comprehensive benefits, this role offers a dynamic environment for IT professionals looking to make an impact.

Benefits

Competitive salary

Annual bonus up to 5%

Free onsite parking

Private Medical Scheme

Pension Scheme with up to 6% contribution

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Experience in IT support with second line support experience.
• Knowledge of incident management and escalation.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide first line hardware and software technical support.
• Ensure IT calls and jobs are completed per internal SLAs.
• Maintain IT hardware and consumables.

Skills

Incident Management

Troubleshooting

Communication Skills

Analytical Skills

Problem Solving

Tools

AS400

Active Directory

Citrix

Windows 10

Microsoft Office

Remote Desktop Technology

VMWare

LAN/WAN/WLAN

Firewall Concepts

Linux

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today…

Hours: 08:30 - 17:30 Monday to Friday

Location: DHL Aviation at London Heathrow Airport

Grade: LP

Department: IT

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities of this role include:

• Providing first line hardware and software technical support to all UK H&G UK and DHL Air system users
• Performing all IT housekeeping tasks as per work instructions
• Liaising with Global Aviation IT and Leipzig H&G IT Service Desk and other DHL entities for support and service requests when required
• Ensuring all IT calls and jobs are completed and recorded in accordance with work instructions and internal SLA’s
• Delivering proactive incident management by monitoring background processes, communication links and devices for errors
• Ensuring that all shift and backup logs are correctly maintained and that all documentation is kept up to date
• Ordering and maintaining IT hardware and consumables
• All employees are responsible for the health and safety of themselves and also those affected by their activities.

Knowledge / experience required:

• Incident Management and Escalation
• AS400, Active Directory, Citrix and Windows 10
• Microsoft Office products
• Remote Desktop Technology
• Server administration
• VMWare administration
• LAN, WAN & WLAN
• Firewall concepts
• File Backup/Restore procedures
• Linux (beneficial but not essential)
• · Second line support experience in an IT support environment

You’ll also bring to this role:

• Effective written and verbal communication skills
• Excellent demonstrable trouble shooting skills
• Analytical & Logical approach
• Problem Solving abilities
• A safety first attitude.
• Ability to work under pressure
• IT Literate
• Have a proactive mind set, and a positive can do approach to business support
• Proven IT business support in a fast paced business environment

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 30th May

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via [e-mail]

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.