IT Specialist

Hitachi Vantara Corporation; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology leader in Birmingham is seeking an IT Specialist to provide Desk Side Support to IT users. The successful candidate will resolve IT-related issues, manage devices, and offer training. Candidates should have experience in IT support and be able to travel across the UK and Ireland. This position is crucial for facilitating effective IT operations and ensuring user satisfaction.

Qualifications

• Proven experience within an IT environment and as an Operations Support Specialist.
• Product, System, and Service Support experience.
• Able to travel across the UK and Ireland when required.

Responsibilities

• Deliver Desk Side Support to IT users resolving IT-related issues.
• Manage physical stock of devices including updates in the Configuration Management Database (CMDB).
• Conduct regular inventory checks for relevant hardware.

Skills

IT issue resolution

Clear communication

Data Analysis & Review

Logistical support

Job description

Description

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You'll make an impact:

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a ready-to-use condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosts and assists third-party technicians.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background:

• Proven experience within an IT environment and as an Operations Support Specialist
• Product, System, and Service Support experience
• Good understanding of Data Analysis & Review
• Logistical Support
• Clear communication skills
• Able to travel across the UK and Ireland when required

Accommodations for applicants with disabilities

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Accessibility note

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