IT Solutions Technician (Apprentice)

Panasonic Europe; Bracknell; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life assurance 4x salary

Income Protection

Private Medical Scheme

Employee Assistance Programme

Discount on Panasonic products

2 Paid volunteer days

Training courses

Wellbeing Programme

Free on-site parking at Panasonic Offi

Job summary

Panasonic Europe is seeking an IT Solutions Technician Apprentice to start a career in a forward-thinking team in Bracknell. You will gain hands-on IT support experience while working towards Level 3 IT solutions technician or Level 4 AI and Automation Practitioner qualifications over 18 months.

You will learn to design, test and deploy IT and automation solutions using Microsoft technologies, collaborate with experienced mentors, and develop documentation and reporting skills in a global

Qualifications

• Secondary school education with relevant qualifications.
• Grade 4 or above in GCSE Math’s and English.
• Experience with Microsoft Office 365 Suite, including Excel, Word, PowerPoint.
• Strong interest in technology, digital transformation and automation.
• Good communication and teamwork skills.
• Analytical thinker with structured problem-solving capability.
• Desire to learn about AI, cloud services and IT solution delivery.

Responsibilities

• Support the development, testing and deployment of IT and automation solutions.
• Assist with Power Automate workflows and integration between Microsoft applications.
• Support Power BI reporting solutions and data connectivity.
• Assist with SharePoint, Forms and Microsoft 365 solution development.
• Participate in solution design, requirements gathering and documentation.
• Create and maintain technical documentation, standard operating procedures and user guides.
• Support testing activities and issue resolution.
• Contribute to AI and digital innovation initiatives using Microsoft technologies.
• Ensure solutions comply with governance, security and data protection requirements.
• Deliver multiple Power Automate workflows that remove manual activities.
• Support implementation of digital solutions used by operational teams.
• Develop technical and user documentation for deployed solutions.
• Contribute to reporting and dashboard improvements.
• Complete an apprenticeship project demonstrating measurable business benefit.
• Continuously grow and focus on personal development using the Panasonic Leadership Principles Panasonic Leadership Principles - Panasonic Holdings

Skills

Microsoft Office 365 Suite

Power Platform

Power BI

SharePoint

Power Automate

AI capabilities

Communication

Teamwork

Analytical thinking

Problem solving

Education

GCSE Maths and English (Grade 4+)

Secondary school education with relevant qualifications

Job description

Are you looking to begin a successful career in Information Technology with a forward-thinking organisation? We are seeking an enthusiastic and motivated IT Solutions Technician Apprentice to join our IT team. This is an excellent opportunity to gain valuable hands on experience while working towards a nationally recognised qualification. Supported by experienced professionals, you will develop the technical knowledge, practical skills, and confidence needed to provide high quality IT support, contribute to business operations, and build a strong foundation for a long term career in the technology sector.

Role Overview

The IT Solutions Technician Apprentice will support the design, implementation and maintenance of digital solutions that improve operational efficiency across Customer Service. The role will focus on but not limited to Microsoft technologies including Power Platform, Microsoft 365, SharePoint, Power BI, Power Automate and emerging AI capabilities. The apprentice will help identify business problems, develop technical solutions and support projects that automate processes, improve reporting and enhance customer service operations.

How you will become part of the bigger picture...

• Support the development, testing and deployment of IT and automation solutions
• Assist with Power Automate workflows and integration between Microsoft applications
• Support Power BI reporting solutions and data connectivity
• Assist with SharePoint, Forms and Microsoft 365 solution development
• Participate in solution design, requirements gathering and documentation
• Create and maintain technical documentation, standard operating procedures and user guides
• Support testing activities and issue resolution
• Contribute to AI and digital innovation initiatives using Microsoft technologies
• Ensure solutions comply with governance, security and data protection requirements
• Deliver multiple Power Automate workflows that remove manual activities
• Support implementation of digital solutions used by operational teams
• Develop technical and user documentation for deployed solutions
• Contribute to reporting and dashboard improvements
• Complete an apprenticeship project demonstrating measurable business benefit
• Continuously grow and focus on personal development using the Panasonic Leadership Principles Panasonic Leadership Principles - Panasonic Holdings

What you will bring to the picture

• Secondary school education with relevant qualifications
• Grade 4 or above in GCSE Math’s and English
• Experience with Microsoft Office 365 Suite, including Excel, Word, PowerPoint
• Strong interest in technology, digital transformation and automation
• Good communication and teamwork skills
• Analytical thinker with structured problem-solving capability
• Desire to learn about AI, cloud services and IT solution delivery

What will give you the edge…

• A willingness to learn new technologies and develop technical skills
• Drive to achieve a professional IT solutions technician qualification (Level 3)
• Ability to work both alone and as part of a team
• A positive attitude and eagerness to take on new challenges.
• A proactive approach to learning and continuous personal development.
• Creative thinker able to approach tasks with “fresh eyes”
• Any previous experience (work, volunteering, hobbies, or personal projects) involving IT or technology would be beneficial, however, not essential

What does being an Apprentice mean?

You will undertake either the IT solutions technician qualification (Level 3) or AI and Automation Practitioner qualification (Level 4) Apprenticeship over 18 months, covering all aspects of IT. Your training will be a combination of on-the-job training and off-the-job learning via online classes. You will be released from the workplace to participate in the online classes.
You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follow the structured training plan.
This is an "earn and learn" programme and upon successful completion you will gain a recognised qualification and will be eligible to progress on to higher levels.

Terms and Benefits for candidates outside of the UK may differ from those described below:

WHAT WE OFFER YOU

Salary range: £19,000 - £23,000, depending on experience, existing relevant qualifications and level of apprenticeship

Contract Type: 18 month - Fixed Term contract

Hours: 37.5 hours per week full-time

Annual Leave: 25 days holiday plus bank holidays per annum

Location: Bracknell, UK

Hybrid working – during the induction period, you may be required to be in Bracknell every day

Working environment:
A multi-cultural environment
Open plan office environment, with access to private meeting rooms
Hybrid working options available
Hot desking

Benefits

• Contributory Pension Scheme
• Life assurance 4x salary
• Income Protection
• Private Medical Scheme
• Employee Assistance Programme
• Other voluntary benefits such as dental insurance, cashback plans
• Discount on Panasonic products
• 2 Paid volunteer days
• Training courses
• Wellbeing Programme
• Free on-site parking at Panasonic offices
• Discounted restaurant food

ABOUT US

What does our big picture look like? Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.
Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
Please find here more information about Panasonic as an employer.

DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.
We are committed to providing appropriate workplace adjustments to individuals who may require them. Please contact the People Relations team on [e-mail] you require any adjustments.
Please note as part of our hiring requirements at Panasonic, candidates must already have the legal right to work in the relevant country, as we are not able to support work sponsorships.