IT Services Team Lead

TN United Kingdom; Nottingham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an enthusiastic IT Services Team Lead to support a network of law firms. This role involves providing expert technical support, managing complex IT issues, and ensuring the integrity of IT infrastructure. The ideal candidate will implement and maintain robust cyber security measures while collaborating with senior stakeholders. If you are passionate about technology and ready to lead a dynamic team, this is an exciting opportunity to make a significant impact in a growing organization.

Qualifications

• Proven experience in a 3rd line IT support role with strong technical skills.
• Strong background in Microsoft Azure and Windows Server management.

Responsibilities

• Provide 2nd and 3rd line support for IT infrastructure and troubleshoot complex issues.
• Implement and manage Azure services and maintain cyber security measures.

Skills

Communication Skills

Problem-Solving Skills

3rd Line IT Support Experience

Microsoft Azure

Windows Server Management

Active Directory

Networking Concepts

ITIL Knowledge

Virtualization Technologies

Experience in Law Firm

Tools

Azure Services

SharePoint

Intune

VMware

Hyper-V

Job description

Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons.

We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group.

Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby.

Job Summary:

The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data.

Key Responsibilities:

• Must be hands-on, with a no job too small attitude.
• Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services.
• Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams.
• Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications.
• Manage and support SharePoint and Intune environments.
• Monitor system performance and ensure high availability and reliability of IT services.
• Collaborate with other IT teams to design and implement IT solutions that meet business requirements.
• Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
• Implement and maintain cyber security measures.
• Respond to and manage security incidents and breaches.
• Ensure compliance with industry standards and regulations.
• Stay up-to-date with the latest Azure technologies and best practices.

Required Skills and Knowledge:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Proven experience in a 3rd line IT support role.
• Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking.
• Proficiency in managing and troubleshooting Windows Server environments.
• Experience with Active Directory, Group Policy, and DNS/DHCP.
• Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs.
• Experience with SharePoint and Intune.
• Familiarity with ITIL processes and best practices.
• Ability to work independently and as part of a team.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Previous experience in a law firm or similar professional services preferred.
• Not essential, but experience with iManage, Oracle, and SQL a plus!

If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position.

If this role sounds like something you'd like to explore then please click apply below and we will be in touch.