IT Service Transition Manager

H-E Parts; Doncaster; Remote; GBP 50,000 - 70,000; Full time

Job summary

Join a leading organization in the UK as a Service Transition Manager, overseeing the successful transition of services within a global IT setting. You will lead teams, manage risks, and ensure smooth implementation of new services while working closely with project and support teams. The role offers a dynamic environment with opportunities to drive change and improve processes.

Benefits

Annual Performance bonus

25 days holiday

Pension scheme with contributions

Private medical insurance

Group Income protection

Group Life Insurance

Employee Assistance Programme

Qualifications

• Experience in managing service transitions/projects using methodologies like PRINCE2 or Agile.
• Demonstrable experience of delivering business change, preferably in IT.
• Exposure to Cloud or Hybrid services and their support issues.

Responsibilities

• Lead and facilitate service transition work streams for specific projects.
• Establish transition governance controls to manage risks.
• Act as the Service Management lead during the warranty period of new services.

Skills

ITIL Service Management

Matrix Management

Project Management

Communication

Negotiating

Education

ITIL v3/v4 Practitioner

Job description

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Your new role

Here at Hitachi Rail, we have a unique and exciting opportunity for a Service Transition Manager. As a work stream lead for the transition of services, ensuring that relevant transition criteria are agreed, managed and delivered for specified services prior to their live implementation as well as identifying and managing any identified risks.

The position can be based anywhere in the UK.

Specifically, you will be responsible for the following deliverables:

• Specific projects / programmes – leading and facilitating Service Transition work-streams where required
• Developing and agreeing Transition acceptance criteria for services, and governing the delivery against them and/or managing the associated risk(s)
• Matrix management of transition work stream teams – coordinating and monitoring resources and actions as necessary
• Establishing and operating transition governance controls – in order to identify and manage areas of shortfall or risk and working towards mitigating these
• Working with Support and Service Delivery teams in order to develop and mature the Transition
• processes, and embedding these into methodologies used to deliver change
• Acting as the Service Management lead for new services during their warranty period – providing continuity between project and run-state stages
• Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
• Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools and documentation to support new or changed services
• Continually improving the Service Transition processes and ensuring the improvements are embedded into day to day activities
• Providing support to other Transition teams to ensure continuity of service is maintained on priority activities

About you

• Demonstrable experience of working within an ITIL Service Management framework
• Experience of managing service transitions/projects following recognised project methodologies (e.g. PRINCE2 / APM / PMI /Agile / Waterfall)
• Demonstrable experience of delivering business change – including matrix management of project/work stream teams
• Previous exposure to service readiness, introduction or transition management roles
• Evidence of an understanding of new technologies and their support issues, in particular Cloud or Hybrid services
• Established interpersonal skills, initiative, communication, negotiating, influencing and team working
• Demonstrable experience of managing own workload, against a backdrop of external deadlines
• ITIL v3/v4 practitioner qualifications in an appropriate Service Transition area
• Experience of IT project management roles

Qualifications

What we offer

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

• Annual Performance bonus paid on discretionary basis.
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

#LI-AR1

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

H-E Parts International offers solutions in support of surface mining equipment fleets, crushing and materials processing and mobile construction equipment fleets.

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