IT Service & Security Operations Manager

Sodexo; Addiewell; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands to shop

Gym discount

24/7 employee assistance programme

Job summary

Sodexo is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services at HMP Addiewell. You will manage the local IT function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users.

The role covers IT service delivery, incident management, technical support, projects, security and compliance within Justice Services, Education and Healthcare networks.

Qualifications

• ITIL Foundation and at least 3 years’ IT support/service experience.
• Strong customer service, communication and problem-solving skills.
• Experience working in secure or regulated environments.
• Knowledge of information security, GDPR and networking.
• SC clearance or the ability to obtain clearance.
• Flexibility to work outside normal hours when required.
• Microsoft qualifications and PRINCE2/project management experience desirable.

Responsibilities

• Lead the local IT team and deliver excellent customer support.
• Manage incidents, escalations and service performance against agreed SLAs and KPIs.
• Provide 2nd/3rd line technical support across critical ICT systems.
• Manage IT projects, budgets and resources, ensuring delivery on time and within budget.
• Maintain technical documentation, DR and BCP plans.
• Support ISO27001, MoJ accreditation, GDPR and information security requirements.
• Identify improvements and provide technical advice to customers and stakeholders.
• Support team development and participate in an on-call rota of approximately one week in five.

Skills

ITIL Foundation

IT Service Management

Incident Management

Technical Support

Team Leadership

Networking

Information Security

ISO27001

GDPR

Project Management

SC clearance

PRINCE2

Microsoft qualifications

Tools

Microsoft qualifications

PRINCE2

Job description

Sodexo is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services at HMP Addiewell. You will manage the local IT function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users.

The role covers IT service delivery, incident management, technical support, projects, security and compliance within Justice Services, Education and Healthcare networks.