IT Operations Manager – Secure Environments

Sodexo Group; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

Employee assistance programme

Job summary

Sodexo Justice Services – HMP Addiewell is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services for the Addiewell estate. You will manage the local IT function, supporting around 300 local customers and contributing to an estate of about 1,500 users.

The role covers IT service delivery, incident management, technical support, projects, security and compliance, with on-call rotation and travel across the UK as required.

Qualifications

• ITIL Foundation and at least 3 years’ IT support/service experience.
• Strong customer service, communication and problem-solving skills.
• Experience working in secure or regulated environments.
• Knowledge of information security, GDPR and networking.
• The ability to manage competing priorities, incidents and projects effectively.
• SC clearance or the ability to obtain clearance.
• Flexibility to work outside normal hours when required.
• Microsoft qualifications and PRINCE2/project management experience are desirable.

Responsibilities

• Lead the local IT team and deliver excellent customer support.
• Manage incidents, escalations and service performance against agreed SLAs and KPIs.
• Provide 2nd/3rd line technical support across critical ICT systems.
• Manage IT projects, budgets and resources, ensuring delivery on time and within budget.
• Maintain technical documentation, DR and BCP plans.
• Support ISO27001, MoJ accreditation, GDPR and information security requirements.
• Identify improvements and provide technical advice to customers and stakeholders.
• Support team development and participate in an on-call rota of approximately one week in five.

Skills

IT Service Management

Incident Management

ITIL

Technical Support

Team Leadership

Networking

Information Security

ISO27001

GDPR

Project Management

Job description

Sodexo Justice Services – HMP Addiewell is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services for the Addiewell estate. You will manage the local IT function, supporting around 300 local customers and contributing to an estate of about 1,500 users.

The role covers IT service delivery, incident management, technical support, projects, security and compliance, with on-call rotation and travel across the UK as required.