IT Service Performance Analyst

SSE plc; Reading; Hybrid; GBP 51,000 - 61,000; Full time

Benefits offered by this job

Private healthcare

Gym discounts

Online GP

Counselling service

Cycle to Work

Family leave

Interest-free loans

Job summary

SSE plc’s IT division is seeking a Service Performance Analyst to join a team delivering a Service Management framework and end-to-end insight across the service value chain.

You will translate performance data into practical actions for stakeholders, identify issues, and support decision-making through clear analysis and effective communication.

Qualifications

• Understanding of service management principles across teams and functions.
• Experience aggregating information from multiple sources to analyse performance and identify trends.
• Ability to visualise and articulate analysis findings as practical insights for business outcomes and decision-making.
• Strong written, verbal and facilitation skills to work with diverse stakeholders and teams.
• Ability to prioritise workload and work independently with an analytical problem-solving approach.

Responsibilities

• Identify performance information needs from across the end-to-end service value chain.
• Plan, prioritise and deliver regular trend-based analysis and clear reports for various audiences.
• Collaborate with stakeholders to interpret findings and scope analysis, guiding improvements.
• Monitor performance trends and the impact of improvement activities, reporting progress.
• Support wider service strategy and governance by coordinating inputs and preparing engagement content.

Skills

Service management principles

Performance analysis

Stakeholder communication

Collaborative working

Independent working

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth

Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.

You will turn performance information from across the end-to-end service value chain into clear, practical insight that supports decision‑making, continual improvement and an improved digital experience.

You will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform action.

You will

• Performance Information Identification: Identify performance information needs from across the end-to-end service value chain, bringing together and aligning reporting requirements.


• Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and purposes.


• Actionable Insight: Work collaboratively with stakeholders to interpret and scope analysis findings, identify key issues and potential areas for improvement, and support stakeholders to understand the findings and determine appropriate action.


• Performance Tracking & Monitoring: Monitor and assess performance trends and the impact of improvement activity, communicating progress, outcomes and supporting evidence.


• Wider Service Strategy & Performance Activity: Support wider activity, including co‑ordinating inputs and actions, contributing to governance forums and preparing engagement content.

You have

• An understanding of service management principles, with an appreciation of how end-to-end service value and performance are delivered across multiple teams and functions.


• Experience bringing together information from different sources to analyse performance, identify trends and draw meaningful conclusions.


• The ability to visualise and articulate analysis findings clearly, turning analysis into practical insight that supports broader business outcomes and stakeholder decision‑making.


• The ability to work collaboratively with diverse stakeholders and team members, alongside strong written, verbal and facilitation skills.


• While part of a team, the ability to work independently, take ownership and prioritise your own workload, with an analytical approach to problem‑solving.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 344049 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.