IT Service Manager - SC Cleared

JR United Kingdom; Cardiff; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading software consultancy seeks a Principal Technical Architect in Cardiff for contract work with HM Government. Candidates should have extensive experience in IT service management, particularly in service design and transition. The role includes stakeholder management and ensuring operational readiness for IT services, requiring SC Clearance.

Qualifications

• 5+ years in IT service management, particularly in service transition.
• Experience with ServiceNow or similar ITSM tooling.

Responsibilities

• Lead Service Transition for strategic IT projects, ensuring alignment with requirements.
• Develop Service Designs integrating business needs and enterprise standards.
• Conduct Service Management Readiness Testing and Operational Acceptance Testing.

Skills

Service Transition Management

Service Design

ITIL Framework Expertise

Stakeholder Engagement

Analytical & Problem-Solving Skills

Tools

ServiceNow

Job description

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Client:

Fimatix

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Fimatix are a leading Software Consultancy who specialise in working with HM Government.One of our HM Government clients has tasked us to recruit a Principal Technical Architect on a contract basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance.

We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management.

This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector.

Key Responsibilities

• Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements.
• Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities.
• Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live.
• Conduct Service Management Readiness Testing to validate operational preparedness.
• Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform.
• Partner with Solution Architects to ensure service designs meet functional and non-functional requirements.
• Coordinate with IT Security to complete all required health checks and security validations.
• Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan.
• Identify, assess, and manage operational risks and issues related to service transition activities.

Key Skills

• Service Transition Management

Leading end-to-end service transition activities for complex IT projects.

Embedding new services into operational environments with minimal disruption.

• Service Design

Creating detailed service design packages that align with business and technical requirements.

Integrating enterprise standards and supplier capabilities into service models.

• ITIL Framework Expertise

Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation.

• Service Acceptance & Readiness

Managing service acceptance criteria and ensuring services are operationally ready before go-live.

Conducting readiness assessments and operational testing.

• ITSM Tooling (e.g., ServiceNow)

Experience onboarding services into ITSM platforms.

Working with tooling teams to configure workflows, CMDB, and service catalogs.

• Stakeholder Engagement

Collaborating with architects, security teams, test managers, and business stakeholders.

Communicating technical concepts clearly to non-technical audiences.

• Security & Compliance

Coordinating IT health checks and ensuring compliance with security standards and policies.

• Operational Acceptance Testing (OAT)

Planning and executing OAT scenarios such as performance, failover, and event management.

Identifying, tracking, and mitigating operational risks and issues during service transition.

• Analytical & Problem-Solving Skills

Evaluating complex systems and processes to identify improvements and resolve issues efficiently.

Please apply now for an immediate interview.