IT Service Manager (Change, Release & Transition) - energy & utilities

ATTB - The Big Jobsite; Euston; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player seeks an IT Service Manager to oversee Change, Release, and Service Transition processes. In this pivotal role, you'll ensure that changes are managed effectively within an ITIL framework, coordinating with various teams and vendors to uphold high standards of quality and risk management. This is an opportunity to play a key role in a not-for-profit organization that significantly impacts the UK's energy sector, contributing to the transition towards a sustainable future. If you have a passion for IT service management and thrive in dynamic environments, this role is perfect for you.

Qualifications

• Experience in managing IT service transitions and releases.
• Strong background in Change Management within ITIL frameworks.

Responsibilities

• Lead Change Management and Release Management processes.
• Coordinate across teams to ensure smooth service transitions.

Skills

ITIL Framework

Change Management

Release Management

Service Transition

Risk Assessment

Education

Bachelor's Degree in IT or related field

ITIL Certification

Tools

Change Management Software

Project Management Tools

Job description

Job Description

Job Title: IT Service Manager (Change, Release & Transition)

Location: Euston – 2-3 days a week onsite

Duration: 6+ Months

Energy Client experience required

About the Company

Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon ensures accurate settlement of electricity supply and demand transactions, helping drive the UK’s journey toward Net Zero. With 20+ years of expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector.

Role Overview

As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You'll work within an ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management.

Key Responsibilities

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain relea...