IT Service Manager (Change, Release & Transition) - energy & utilities

Vallum Associates; Euston; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player in the energy sector is seeking an IT Service Manager to oversee Change, Release, and Service Transition processes. This role involves leading ITIL-based change management efforts, ensuring smooth service transitions, and collaborating with various stakeholders. The ideal candidate will have over five years of experience in ITIL practices, strong communication skills, and an analytical mindset. Join this forward-thinking organization to make a significant impact in the energy market while driving continuous improvement and compliance with best practices.

Qualifications

• 5+ years of experience in ITIL-based Service Management.
• Proven experience managing complex IT changes and large-scale releases.

Responsibilities

• Develop and manage Change Management and Release Management processes.
• Ensure operational readiness before service go-live.

Skills

ITIL-based Service Management

Change Management

Release Management

Stakeholder Management

Analytical Skills

Cybersecurity Practices

Project Management

Tools

IBM tools

ServiceNow

Job description

IT Service Manager (Change, Release & Transition) - energy & utilities

IT Service Manager (Change, Release & Transition) - energy & utilities

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Job Title: IT Service Manager (Change, Release & Transition)

Location: Euston – 2-3 days a week onsite

Duration: 6+ Months

Energy Client experience required

About the Company

• Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon ensures accurate settlement of electricity supply and demand transactions, helping drive the UK’s journey toward Net Zero. With 20+ years of expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector.

Role Overview

• As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You'll work within an ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management.

Key Responsibilities

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain release calendars and coordinate with dev/test/ops teams for timely delivery.
• Ensure operational readiness before service go-live and enforce service acceptance criteria.
• Collaborate with internal teams and third-party vendors to ensure smooth transitions.
• Deliver regular reports covering success rates, trends, and improvement areas.
• Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With

• Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
• External: Supplier Partners, 3rd Party Vendors

Key Skills & Experience

• 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
• Proven experience managing complex IT changes and large-scale releases
• Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms
• Strong communication and stakeholder management skills
• Analytical mindset for risk assessment and problem-solving
• Understanding of the UK electricity market and Ofgem regulations
• Knowledge of cybersecurity practices in IT operations
• Background in project management or multi-vendor service delivery environments

Senior Delivery Consultant

Office: 02033759240

Email: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Information Technology

• Industries

  Services for Renewable Energy

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