IT Service Lead Engineer - Reliability & Escalations
The HBP Group
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Job summary
The HBP Group in Milton Keynes, United Kingdom, is seeking a Principal Support Engineer to lead customer reliability and escalation engineering initiatives. You will own complex cases, drive RCA, coordinate with cross-functional teams, and help shape our support strategy.
The role offers a challenging, hands-on environment with opportunities to influence service quality and system uptime while working with enterprise customers and internal stakeholders.
Job description
The HBP Group in Milton Keynes, United Kingdom, is seeking a Principal Support Engineer to lead customer reliability and escalation engineering initiatives. You will own complex cases, drive RCA, coordinate with cross-functional teams, and help shape our support strategy.
The role offers a challenging, hands-on environment with opportunities to influence service quality and system uptime while working with enterprise customers and internal stakeholders.
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