IT Service Integration Lead

NHS Supply Chain; East Midlands; Hybrid; GBP 71,000 - 84,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus schemes

Long service awards

Colleague recognition awards

27 days holiday + bank holidays

In-house training & external quals

Well-being leave (1 day)

Employee Assistance Programme

Generous pension scheme (12% employer)

Flexible Benefits Scheme

Volunteering leave (2 days)

NHS Discounts

Job summary

NHS Supply Chain in the UK is seeking an IT Service Integration Lead to drive the maturation of the SIAM operating model and align multi-vendor delivery across the NHS. The role is permanent and hybrid, with two days per week in the Nottingham office.

You will lead IT leadership across contracts, deliver continuous improvement, and collaborate with partners to enable a future-proof IT service. The successful candidate will have operational IT leadership experience, ITIL qualifications and a

Qualifications

• Experience in an Operational IT Leadership Role.
• Experience of managing contracts and services across multiple providers.
• Qualifications in ITIL 4 or ITIL 5.
• Experience of IT process optimisation and automation.
• Experience working in a DevOps/Product Delivery model.

Responsibilities

• Own and deliver the plan to mature the SIAM operating model.
• Coordinate transitions in the SIAM model and manage through to completion.
• Bring stakeholders together from across the business and providers.
• Drive continuous improvement across SIAM and related processes.

Skills

IT leadership

Stakeholder management

Change management

Planning & execution

Problem solving

Continuous improvement

Relationship building

Influencing & negotiating

Education

ITIL 4 or ITIL 5

Job description

Job Title: IT Service Integration Lead

Function: Data and Technology - IT Integration and Management Team

Location: Hybrid Working - Expectation is two days a week from our Nottingham office.

Contract type: Permanent

Salary: Offered on a starting salary of £71,193 with the potential to increase to £83,757 over the course of three years, plus a car allowance of £7,000 per annum.

Closing Date: Tuesday 17th November 2026

NHS Supply Chain currently has an opportunity for an IT Service Integration Lead to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are looking for an experienced IT and Change professional to join the IT Integration and Management team in our Data and Technology Directorate. In the role of IT Service Integration Lead, you will be accountable for owning and delivering the plan to mature our SIAM operating model. You will work across a variety of stakeholders from across the business and our partners to map out how we want to work in the future and build the support and ownership to deliver this. This is a great opportunity to be part of our ongoing transformation and help us to build towards a better future way of working.

Every day you will …

• Drive Improvements in our SIAM Ways of Working – By owning and driving the SIAM maturity plan you will ensure that we have a clear view on what the priorities are and will hold wider stakeholders to account for delivering against them
• Manage key transitions in the model – You will work with the wider technology team to map out the approach for key transition points in the SIAM model and manage these transitions through to completion
• Bring stakeholders together – You will bring stakeholders together from across our business and our providers and get their input and commitment to aligned plans
• Focus on continuous improvement – You will bring a mindset of continuous improvement to everything we do, challenging the status quo and coaching stakeholders on how to evolve

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Relationship Building – This role will involve working with stakeholders of varying levels of seniority from across the business so building strong relationships will be critical to the success
• Influencing & Negotiating – In driving our SIAM maturity plans and the evolution of the model, the ability to influence stakeholders and negotiate positions will be key to ensure that you can get everyone aligned behind one approach
• Planning & Executing – Working within a very busy landscape, the success of any delivery hinges on the ability to plan in clearly and drive the execution of the plan so these skills will be used on a daily basis in this role
• Problem Solving – To drive successfully through the complex landscape we are working in, the successful candidate will need to have a calm approach to issue resolution and will need to keep a focus on working through issues to achieve key goals
• Continuous Improvement Mindset – This will be needed to drive the optimisation of the SIAM model, working with wider stakeholders to look at ongoing opportunities to improve

What experience are we looking for?

• Experience in an Operational IT Leadership Role
• Experience of managing contracts and services across multiple providers
• Qualifications in ITIL 4 or ITIL 5
• Experience of IT process optimisation and automation
• Experience working in a DevOps/Product Delivery model

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.