IT Service Desk Technician

Focus Resourcing; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in London is seeking an experienced Corporate Service Desk Technician to provide onsite IT support. The role involves troubleshooting, managing IT processes, and collaborating with the IT Manager. This permanent position offers a competitive salary and benefits.

Benefits

Private Medical Insurance

Free on-site parking

Life cover

Group income protection

Discounted gym membership

Qualifications

• Strong experience in service desk, 1st and 2nd line support.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 1st and 2nd line site-based support.
• Install and configure computers and peripherals.
• Troubleshoot hardware, software, and network issues.

Skills

Communication

Customer Support

Troubleshooting

Tools

Active Directory

PC Hardware

Network Infrastructure

Job description

Dan will be your contact throughout the recruitment process.

Our long-standing and established client is partnering with us to recruit an experienced Corporate Service Desk Technician to join them on a permanent basis in East Finchley.

In this diverse and exciting role, you will provide dedicated onsite technical IT support to staff as a member of the onsite Corporate Service Desk team, ensuring excellent IT services and customer support in a customer-centric manner.

The role is offered on a permanent basis, with a salary between 30-35k depending on experience.

Hours will be Monday to Friday, alternating between 8am, 9am, and 10am shifts (37.5 hours per week).

What you'll be doing:

• Providing 1st and 2nd line site-based support to the management team and users.
• Installing, assembling, and configuring computers, monitors, network infrastructure, and peripheral items.
• Troubleshooting hardware, software, email, network, and peripheral equipment problems.
• Carrying out Active Directory tasks including user accounts, groups, and computers.
• Developing relevant documentation for processes and solutions.
• Managing joiners, movers, and leavers ITSM processes to ensure new employees are equipped with the necessary tech and permissions from day one.
• Managing file and print services, including setup, maintenance, and troubleshooting of file servers and print devices.
• Collaborating with the IT Manager on the adoption of new technologies and staff training.

What we're looking for:

• A friendly and approachable communication style when dealing with colleagues.
• Strong experience working within a service desk, 1st and 2nd line setting.
• Excellent verbal and written communication skills.
• Experience with PC and peripheral equipment (hardware and software).
• A professional, logical, and methodical approach to work.

Salary & Benefits:

• Base salary between 35-40k depending on experience.
• Private Medical Insurance through BUPA.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in bright, modern offices.
• Friendly, outgoing, and supportive team.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organization in the next stage of their growth. If this role sounds like you, we'd love to hear from you!

Please select the office to send your application *