IT Service Desk Technician

ZipRecruiter; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Corporate Service Desk Technician to provide onsite IT support in East Finchley. The role involves troubleshooting, managing IT processes, and ensuring excellent customer service. The ideal candidate will have strong communication skills and experience in a service desk environment.

Benefits

Private Medical Insurance

Pension scheme

23 days holiday plus bank

Free on-site parking

Life cover (4 x basic salary)

Group income protection

Discounted gym membership

Qualifications

• Experience in service desk, 1st and 2nd line support.
• Strong verbal and written communication skills.

Responsibilities

• Provide 1st and 2nd line site-based support.
• Install and configure computers and network infrastructure.
• Troubleshoot hardware and software issues.

Skills

Communication

Customer Support

Troubleshooting

Tools

Microsoft Office

Job description

Job Description

Our long-standing and established client are partnering with us to recruit an experienced Corporate Service Desk Technician to join them on a permanent basis in East Finchley.

In this diverse and exciting role, you will provide dedicated onsite technical IT support to staff as a member of the onsite Corporate Service Desk team, ensuring excellent IT services and customer support in a customer centric manner.

The role is offered on a permanent basis, and salary will be between 30-35k dependant on experience.

Hours will be Monday to Friday, alternating between 8am, 9am and 10am shifts (37.5 hours per week)

What you'll be doing:

• Providing 1st and 2nd line site-based support to the management team and users.
• Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
• Troubleshoot hardware, software, email, network and peripheral equipment problems.
• Carry out Active Directory tasks including user accounts, groups and computers.
• Develop any relevant documentation for processes and solution insight information.
• Manage joiners, movers and leavers ITSM process ensuring new employees are equipped with the necessary tech and permissions from day one
• Manage file and print services, including the setup, maintenance, and troubleshooting of file servers and print devices,
• Work with IT Manager with the adoption of new technologies and training of staff.

What we're looking for:

• Friendly and approachable communication style when dealing with colleagues.
• Strong experience of working within a service desk, 1st and 2nd Line setting.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• PC and peripheral equipment (hardware and software) experience.
• Professional, logical, and methodical approach to work.

Salary & Benefits:

• Base salary is 35-40k dependant on experience.
• Private Medical Insurance delivered through BUPA.
• Pension scheme.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!