IT Service Desk Team Leader | Hybrid, Cambridge

Darling Moo Talent Limited; Cambridge; Ibrido; GBP 41.000 - 50.000; Tempo pieno

Descrizione del lavoro

Darling Moo Talent Limited in Cambridge offers an IT Service Desk Team Leader role with hybrid working. You will lead a five-person team, provide hands-on support, and ensure service levels are met while driving improvements. The position is full-time and permanent with a salary up to £45,000 per year.

You will mentor staff, monitor performance, coordinate with IT teams, maintain documentation, and help implement automation and AI-enabled solutions to enhance service delivery.

Competenze

• Strong experience within an IT Service Desk or technical support environment.
• Previous experience mentoring, supervising or coordinating a small team.
• Excellent technical troubleshooting and problem-solving skills.
• Experience with IT Service Management (ITSM) platforms would be advantageous.
• Knowledge of IT service delivery, continuous improvement and automation desirable.
• A genuine passion for delivering exceptional customer service.

Mansioni

• Lead, support and develop a team of five IT Service Desk professionals.
• Provide hands-on technical support and act as an escalation point for complex IT issues.
• Manage and prioritise support tickets, ensuring service levels are consistently achieved.
• Monitor team performance, identify trends and drive service improvements.
• Collaborate with wider IT teams to resolve technical challenges.
• Maintain accurate IT documentation, processes and asset management records.
• Support the implementation of new technologies, automation and AI-enabled solutions.

Conoscenze

IT service desk experience

Mentoring / supervising

Technical troubleshooting

ITSM platforms

Automation / continuous improvement

Descrizione del lavoro

Darling Moo Talent Limited in Cambridge offers an IT Service Desk Team Leader role with hybrid working. You will lead a five-person team, provide hands-on support, and ensure service levels are met while driving improvements. The position is full-time and permanent with a salary up to £45,000 per year.

You will mentor staff, monitor performance, coordinate with IT teams, maintain documentation, and help implement automation and AI-enabled solutions to enhance service delivery.