IT Service Desk Specialist — First-Line Support

Polypipe; Doncaster; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Holiday purchase scheme

Life Assurance x3 of annual salary

Pension contribution matched up to 8%

Genuit Sharesave scheme

Résumé du poste

Genuit Group is seeking a Service Desk Analyst to join the Service Desk team in Doncaster, providing first-line IT support and ensuring employees stay productive by resolving hardware, software, and application issues.

You will diagnose incidents, log tickets, and deliver timely resolutions while upholding service levels and contributing to knowledge base improvements. This is a hands-on, customer-facing operational role.

Qualifications

• Experience in an IT Service Desk or technical support environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Microsoft Windows desktop operating systems.
• Experience with Microsoft 365, SharePoint and Exchange/mailbox administration.
• Basic Active Directory knowledge, including user administration and permissions management.

Responsabilités

• Act as the first point of contact for IT incidents, queries and service requests.
• Log, categorise and manage tickets accurately within service management systems.
• Diagnose and resolve technical issues, escalating where appropriate.
• Provide support and guidance on applications, hardware, systems and security best practices.
• Fulfil service requests within agreed service levels and timelines.
• Assist with problem management activities, identifying trends and contributing to long-term solutions.
• Configure, deploy and maintain desktop, laptop, mobile and printer devices.
• Support software installation, licensing, updates and troubleshooting.
• Contribute to knowledge articles, documentation and continuous service improvement initiatives.

Connaissances

IT Service Desk

Troubleshooting

Windows OS

Microsoft 365

Active Directory

ITSM

Communication

Description du poste

Genuit Group is seeking a Service Desk Analyst to join the Service Desk team in Doncaster, providing first-line IT support and ensuring employees stay productive by resolving hardware, software, and application issues.

You will diagnose incidents, log tickets, and deliver timely resolutions while upholding service levels and contributing to knowledge base improvements. This is a hands-on, customer-facing operational role.