Service Desk Analyst

Polypipe; Doncaster; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Holiday purchase scheme

Life Assurance x3 of annual salary

Pension contribution matched up to 8%

Genuit Sharesave scheme

Job summary

Genuit Group is seeking a Service Desk Analyst to join the Service Desk team in Doncaster, providing first-line IT support and ensuring employees stay productive by resolving hardware, software, and application issues.

You will diagnose incidents, log tickets, and deliver timely resolutions while upholding service levels and contributing to knowledge base improvements. This is a hands-on, customer-facing operational role.

Qualifications

• Experience in an IT Service Desk or technical support environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Microsoft Windows desktop operating systems.
• Experience with Microsoft 365, SharePoint and Exchange/mailbox administration.
• Basic Active Directory knowledge, including user administration and permissions management.

Responsibilities

• Act as the first point of contact for IT incidents, queries and service requests.
• Log, categorise and manage tickets accurately within service management systems.
• Diagnose and resolve technical issues, escalating where appropriate.
• Provide support and guidance on applications, hardware, systems and security best practices.
• Fulfil service requests within agreed service levels and timelines.
• Assist with problem management activities, identifying trends and contributing to long-term solutions.
• Configure, deploy and maintain desktop, laptop, mobile and printer devices.
• Support software installation, licensing, updates and troubleshooting.
• Contribute to knowledge articles, documentation and continuous service improvement initiatives.

Skills

IT Service Desk

Troubleshooting

Windows OS

Microsoft 365

Active Directory

ITSM

Communication

Job description

Closing Date for Application:

Wednesday 04/11/2026

At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change, while also reducing the impact the built environment has on the environment.

As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.

We’re looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests.

As the primary point of contact for technical support, you’ll play a key role in diagnosing and resolving hardware, software and application issues, ensuring service levels are maintained and users receive a high-quality support experience.

What You’ll Be Doing

• Act as the first point of contact for IT incidents, queries and service requests
• Log, categorise and manage tickets accurately within service management systems
• Diagnose and resolve technical issues, escalating where appropriate
• Provide support and guidance on applications, hardware, systems and security best practices
• Fulfil service requests within agreed service levels and timelines
• Assist with problem management activities, identifying trends and contributing to long-term solutions
• Configure, deploy and maintain desktop, laptop, mobile and printer devices
• Support software installation, licensing, updates and troubleshooting
• Contribute to knowledge articles, documentation and continuous service improvement initiatives

What We’re Looking For

• Experience in an IT Service Desk or technical support environment
• Strong troubleshooting and problem-solving skills
• Knowledge of Microsoft Windows desktop operating systems
• Experience with Microsoft 365, SharePoint and Exchange/mailbox administration
• Basic Active Directory knowledge, including user administration and permissions management
• Understanding of hardware support, software deployment and device configuration
• Familiarity with ITSM, ticketing and knowledge management systems
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities

Our Benefits

• Entitled to 25 days holiday
• Holiday purchase scheme
• Life Assurance x3 of annual salary
• Pension contribution matched up to 8%
• Save as you earn Genuit Sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.