IT Service Desk Lead: Mentor Tech Team & Service Excellence

Southport Education Group; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Southport Education Group is seeking an IT Service Desk Manager to lead the service desk function and drive exemplary support across the IT team. You will manage day-to-day operations, mentor IT Technicians, and implement best practices to optimise service delivery.

The role requires excellent communication, organisation and management skills, a strong technical background, and a commitment to providing outstanding customer service. DBS-related pre-employment checks may apply.

Qualifications

• Experience leading an IT service desk or support team.
• Strong communication and organisational skills with a customer-focused mindset.
• Commitment to providing excellent service and performance improvements.
• Experience implementing service-delivery best practices and process improvements.

Responsibilities

• Lead the day-to-day IT service desk operations.
• Mentor and develop a team of IT Technicians.
• Implement best practices to optimise service delivery and customer satisfaction.
• Coordinate with IT teams to ensure smooth incident and request handling.

Skills

Leadership

Mentoring

Communication

Technical knowledge

Job description

Southport Education Group is seeking an IT Service Desk Manager to lead the service desk function and drive exemplary support across the IT team. You will manage day-to-day operations, mentor IT Technicians, and implement best practices to optimise service delivery.

The role requires excellent communication, organisation and management skills, a strong technical background, and a commitment to providing outstanding customer service. DBS-related pre-employment checks may apply.