IT Service Desk Manager

Southport Education Group; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Southport Education Group is seeking an IT Service Desk Manager to lead the service desk function and drive exemplary support across the IT team. You will manage day-to-day operations, mentor IT Technicians, and implement best practices to optimise service delivery.

The role requires excellent communication, organisation and management skills, a strong technical background, and a commitment to providing outstanding customer service. DBS-related pre-employment checks may apply.

Qualifications

• Experience leading an IT service desk or support team.
• Strong communication and organisational skills with a customer-focused mindset.
• Commitment to providing excellent service and performance improvements.
• Experience implementing service-delivery best practices and process improvements.

Responsibilities

• Lead the day-to-day IT service desk operations.
• Mentor and develop a team of IT Technicians.
• Implement best practices to optimise service delivery and customer satisfaction.
• Coordinate with IT teams to ensure smooth incident and request handling.

Skills

Leadership

Mentoring

Communication

Technical knowledge

Job description

The IT Service Desk Manager will lead the support function of the IT Team. The IT Service Desk Manager will be responsible for managing the day-to-day operations of the service desk, mentoring a team of IT Technicians and implementing best practices to optimise service delivery.

The role requires excellent communication, organisation and management skills, a strong technical background, and a commitment to providing outstanding customer service.

Southport Education Group is committed to safeguarding and promoting the welfare of children and young people and all employees are expected to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records check, with Barred List check if appropriate, through the Disclosure and Barring Service (DBS).

Your interest in the post is greatly appreciated.