IT Service Desk Lead – Media & MAM Workflows

Picture Production Company; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. The successful candidate will ensure exceptional service delivery, manage MAM support, and contribute to project management within a dynamic, technology-driven environment. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. This role offers an excellent opportunity for career development in a vibrant media landscape.

Qualifications

• Experience in IT service desk management role.
• Strong understanding of IT support processes and ticket management workflows.
• Solid troubleshooting abilities across Windows and macOS.

Responsibilities

• Manage day-to-day operations of the IT support desk.
• Prioritize, track, and resolve incidents using ITSM processes.
• Assist with technology projects and system upgrades.

Skills

IT service desk management

Customer-focused communication

Troubleshooting abilities

Jira

Confluence

Project management methodologies

Understanding of procurement workflows

Education

ITIL/ITSM certification

CompTIA+ certification

Tools

Microsoft 365

Azure AD

JAMF or Kandji

Intune

Job description

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. The successful candidate will ensure exceptional service delivery, manage MAM support, and contribute to project management within a dynamic, technology-driven environment. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. This role offers an excellent opportunity for career development in a vibrant media landscape.