IT Service Desk Junior Analyst

JR United Kingdom; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in digital retail innovation seeks IT Service Desk Junior Analysts for an office-based role in Shrewsbury. You'll support IT queries globally, receive training, and develop essential tech skills while enjoying benefits like employee wellbeing programs. Join a dynamic team dedicated to elevating retail experiences.

Benefits

Recognition schemes like Frasers Champion

Potential bonuses through Fearless 1000

Employee wellbeing programs

Qualifications

• Passion for IT and willingness to learn required.
• Ability to manage a busy workload proactively.
• Calmness under pressure is essential.

Responsibilities

• Handle IT support queries from offices and warehouses globally.
• Learn troubleshooting, ticket management, and technical documentation.
• Office-based role with shifts from 7am to 9pm including weekends.

Skills

Effective communication

Problem-solving

Team-oriented

Job description

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IT Service Desk Junior Analyst, Shrewsbury

Client: Frasers Group

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving consumers with the world’s best sports, premium, and luxury brands globally. We own brands like Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission: building the world's most admired and compelling brand ecosystem.

Our purpose: elevating the lives of many with access to the best brands and experiences.

We encourage our people to think without limits, own their roles, and be relevant to our community, partners, and the planet. Join us if you’re ready to be fearless.

Job Details:

We seek IT Service Desk Junior Analysts to start a career in tech, gaining knowledge and qualifications. You will handle IT support queries from our Head Office, Warehouses, and Retail locations globally, using contact centre and ticketing systems. Training will be provided, and you will learn troubleshooting, ticket management, technical documentation, and hardware/software support.

This is an office-based role with shifts between 7am and 9pm, including weekend work on a 1 in 4 basis.

Qualifications:

• No experience necessary; passion for IT and willingness to learn required.
• Team-oriented with effective communication skills.
• Problem-solving ability and calmness under pressure.
• Ability to manage a busy workload proactively.
• Experience in customer service or retail/warehouse environments is a plus but not essential.

Additional Benefits:

Recognition schemes like Frasers Champion, potential bonuses through Fearless 1000, company events like Frasers Festival, CEO sessions, and Retail Reconnect programs to understand our business better.

Employee wellbeing programs such as Frasers Fit gyms, Retail Trust support, and more.

Next Steps:

Applications will be reviewed, with shortlisted candidates invited for interviews and an assessment centre on December 2nd to demonstrate skills and cultural fit.