IT Service Desk Junior Analyst

JR United Kingdom; Derby; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading retail group as an IT Service Desk Junior Analyst, supporting IT queries across global locations. In this office-based role, you'll receive training in IT support, working in a dynamic environment with opportunities for growth and recognition. Engage in performance rewards, health benefits, and learning initiatives, while collaborating within a dedicated team.

Benefits

Monthly recognition schemes and performance bonuses

Peer-nominated awards with pay bonuses

Stock price bonuses and top performers’ rewards

Free gym classes and discounted memberships

Mental health support and counselling services

Qualifications

• Passion for IT and desire to grow are essential.
• Ability to manage a busy workload proactively.
• Experience in customer service or retail/warehouse environments is a plus but not required.

Responsibilities

• Support IT queries from various locations using ticketing systems.
• Learn troubleshooting and assist with hardware/software setup.
• Manage tickets proactively and escalate issues.

Skills

Problem-solving

Team communication

Job description

At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving consumers with the world’s best sports, premium, and luxury brands globally. Our established brands include Sports Direct, FLANNELS, USC, Frasers, and GAME.

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Our mission: We are building the world’s most admired and compelling brand ecosystem.

Our purpose: We are elevating the lives of many with access to the world’s best brands and experiences.

At Frasers Group, we fear less and do more. Our forward-thinking team operates outside of their comfort zones to shape the future of retail, embracing challenges along the way. To thrive here, live and breathe our principles:

• Think without limits: Think fast, fearlessly, and lead your team.
• Own it and back yourself: Take responsibility for your role and results.
• Be relevant: Stay relevant to our people, partners, and the planet.

Are you ready to join the Fearless?

Why join us?

Our mission: Building the world’s most admired brand ecosystem.

Our purpose: Elevating lives through access to top brands and experiences.

We’re seeking IT Service Desk Junior Analysts to start your career in tech. You’ll support IT queries from our Head Office, Warehouses, and Retail locations worldwide, using contact centre and ticketing systems. You’ll learn troubleshooting, manage tickets proactively, escalate issues, write technical documentation, and assist with hardware/software setup.

This is an office-based role with shifts between 7 am and 9 pm, including weekend work on a 1 in 4 basis.

Qualifications:

Training will be provided through our IT Training Programme during onboarding.

• No prior experience needed; passion for IT and a desire to grow are essential.
• Strong team communication skills.
• Problem-solving mindset; ability to stay calm under pressure.
• Ability to manage a busy workload proactively.
• Experience in customer service or retail/warehouse environments is a plus but not required.

Additional benefits include:

• Reward, Recognition, and Opportunities: Monthly recognition schemes and performance bonuses.
• Frasers Champion: Peer-nominated awards with pay bonuses.
• Fearless 1000: Stock price bonuses and top performers’ rewards.
• Frasers Festival: Company-wide celebration with entertainment and brand showcases.
• CEO Sessions: Quarterly leadership Q&A with senior executives.
• Retail Reconnect: Store and warehouse visits to understand frontline operations.

Employee Welfare:

• Frasers Fit: Free gym classes and discounted memberships.
• Retail Trust: Mental health support, helpline, and counselling services.

Next steps:

Applications will be reviewed, and shortlisted candidates will be contacted for interviews. Successful candidates will attend an assessment centre on December 2nd, involving technical tasks. Note: Applicants need the right to work in the country. For more info, visit our Blog. Do not include bank details in your application. Apply via the 'Apply now' button. Last updated 04/06/2025 by JR, United Kingdom.